NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gruncle1's avatar
Gruncle1
Guide
Dec 15, 2016

PRJNAME

I'm getting this funny little popup that wants me to log onto something called "PRJNAME".  My regular logon doesn't work.  What is this?  And what do I do about it?
Desktop client
PRJNAME
Gruncle1's avatar
Gruncle1
Guide
Dec 28, 2016

I still can't get your system to accept my screenshot, so I can't show it to you.  Your add image menu only wants some kind of image file.  I've tried .doc file and .html and your system won't allow them.

It is a Netgear popup, because I clicked on one of the buttons near the bottom of the page and it took me to your web site.

 

What can I do to show it to you?  If I gove you more of what's on the popup will that help?

StephenB's avatar
StephenB
Guru - Experienced User
Dec 30, 2016
Gruncle1 wrote:

I still can't get your system to accept my screenshot, so I can't show it to you.  Your add image menu only wants some kind of image file.  

Use png

  • Gruncle1's avatar
    Gruncle1
    Guide
    Dec 30, 2016

    Okay, I think I finally got it.  After discorvering the Windows Snipping Tool. ALso, when I click on the "Login Policy" link, it takes me to  a page on the Netgear website.

     

    prjnamesnip.JPG

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Dec 30, 2016

    Hello Gruncle1,,

     

    That seems to be a window of ReadyCloud but with a PRJNAME title instead of ReadyCloud. Is it popping up on the bottom right corner of the screen? Please check what version as well by clicking its small settings icon on the bottom corner then click Settings, then General tab.

     

    Regards,

  • bedlam1's avatar
    bedlam1
    Prodigy
    Dec 30, 2016

    A google of PRJNAME returns issues with Java, maybe an update or re-install of Java on the PC could fix the problem???

  • Gruncle1's avatar
    Gruncle1
    Guide
    Dec 31, 2016

    Thaks, I'll do that and get back to you.

     

    Happy New Year.

  • Gruncle1's avatar
    Gruncle1
    Guide
    Dec 31, 2016

    Yeah, I noticed that when I did a search.  My Java is up to date as of 12/28, but I got another occurrence this am.

     

    As I mentioned, clicking the links takes me to the Netgear site, so this would appear to be a Netgear problem.

     

     

  • bedlam1's avatar
    bedlam1
    Prodigy
    Dec 31, 2016

    Well it was worth a try

    Happy New Year to you too

  • ChristianST's avatar
    ChristianST
    Aspirant
    Apr 18, 2017

    Hello, 

     

    same problem here for a few days now. Only on 1 Windows 10 PC the Redaycloud App looks like the screenshot, it's not saving the login details anymore - and tells me the NAS ist online, but disconnected... 

    I've updated Java (no change) and reinstalled the Readycloud App several times. 

     

    Ans suggestions? 

    Thanks 

    Christian

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Apr 19, 2017

    Hello ChristianST,

     

    This is an old thread. Please create your new thread and post some screenshots too with information of the issue you have. 

     

    Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More