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problems to migrate ReadyCLOUD account
I have problems with an account is migrated in theory , but something has failed , when added to the nas , email me the user continues to appear and not as old accounts . only occurs with an account...
Hello ceitix,
I was told that these accounts cannot be deleted. Since that account name has no registered Netgear product then I guess it should be okay to just not to use it then with ReadyCloud and use the new one you created.
Though, I am still waiting for other answers about it.
Regards,
any news JennC ? thanks!
Hello ceitix,
I am still waiting for feedback too.
In the meantime, please try going to readycloud.netgear.com then click Sign in then click Upgrade to myNetgear account. Then click Upgrade your existing ReadyCloud account, enter the user's old ReadyCloud account (the old one before migrated to myNetegar) and its password. See if it will tell you that it is associated with the email address you use for myNetgear. If you get a bind the account with the email address, please do so.
Regrds,
- ok, thanks, I'm doing for days, which you indicate . But no changes , everything stays the same . I keep waiting and trying every day. thanks!
Hello ceitix,
I see. I'll wait and see the feedback then. Sorry for the inconvenience.
Regards,
I think it will be preferable that you erase the account problems. I had to create another account with another email obviously.
:manfrustrated:
Hello ceitix,
Does XXXXX@xxxx.xxx account have any registered unit to myNetgear support site?
Regards,
no.
ps: please not to publish private email accounts
Hello ceitix,
I was told that these accounts cannot be deleted. Since that account name has no registered Netgear product then I guess it should be okay to just not to use it then with ReadyCloud and use the new one you created.
Though, I am still waiting for other answers about it.
Regards,
thanks for all JennC . I could solve the problem. I went to my admin page , then " cloud " , then to " cloud ready " and finally " leave" . I deleted all the information readycloud and I went back to link the accounts , and I could fix it.
Really, thank you very much for everything. :smileywink: :smileyhappy:
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