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Forum Discussion

OF's avatar
OF
Aspirant
May 04, 2016
Solved

ReadyCloud to MyNetgear migration

Hi,

I received an email telling me to migrate my ReadyCloud to MyNetgear. The email said I would be prompted to do this when I signed in, and I presumed it would guide me through the process. On the ReadyCloud home page (before I signed in) it said I would be prompted to do this when I signed in, but when I signed in I did not receive any notification or message and I can't see anything in the system as to how to do it. Am I missing something obvious?

 

I have a ReadyNas 104, Firmware 6.4.2

 

Many thanks

  • kohdee's avatar
    kohdee
    May 17, 2016

    E-mails you receive are not for beta -- they were to pre-empt production users. Joining anything beta is 100% voluntary and completely a manual task. 
    We're anticipating OS 6.5.0 and MyNETGEAR roll-out this evening. 

29 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    OF wrote:

    Am I missing something obvious?

     


    The migration hasn't started yet.

    • OF's avatar
      OF
      Aspirant

      That wasn't obvious from the email - thank you for clarifying. I shall give it a couple of weeks and check again.

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello OF,

         

        Start doing it once FW 6.5.0 has been released. Currently it is still BETA 6.5.0 (RC2). Release date is possibly mid of May.

         

        Welcome to the community!

         

        Regards,

  • kohdee's avatar
    kohdee
    NETGEAR Expert

    The reminders are letting you know preemtively that we are doing it in case you need to access your device after we make this large transition to MyNETGEAR and find yourself having a problem. 

  • I probably got the same Email. However, I'm not sure if my mail is legit. When logging into the NAS, there is no Update Notification. Ok, there is no final version, so this is normal. When opening content.netgear.com (not over the link) the site lookes **bleep**ty. Ok, this is because I use noscript and digitalrivercontent.net isn't on my whitelist. But if I allow all scripts, the site still looks like some Homepage that just wants my Login-Data. When openging the ssl-version https://content.netgear.com the site uses a certificate from bluehornet.com. This seems to be some Email Marketing provider. Since bluehornet also send the email, this might be (in my opinion), some **bleep**ty but legit update-notificaiton. Or a phishing attack. So, what is it?
    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Two emails were in fact sent out from Netgear - they are not phishing.  Titles were

      Important Update from NETGEAR Support

      Important Update Reminder from NETGEAR Support

       

      There will be some migration needed when the new ReadyCloud is launched with 6.5.0 firmware on the NAS.   But the transistion has not happened quite yet.

       

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Koopasherman wrote:
      As of the 16 of may. Havent recieved the migrate set up yet

      Which means it still hasn't happened.  Perhaps 6.5 had some bugs they felt they needed to fix.

  • I went back to the email from netgear 5.4.16. "Important update reminder". NOWHERE in that email does it warn of the Beta risks. Been doing this for a long time..... this rollout and execution given the current chaos has been handled badly. **bleep** happens but The lack of accurate information or updates from Netgear is the most frustrating part of this. NetGear... u guys are better than this.

    Sandman717
    • kohdee's avatar
      kohdee
      NETGEAR Expert

      E-mails you receive are not for beta -- they were to pre-empt production users. Joining anything beta is 100% voluntary and completely a manual task. 
      We're anticipating OS 6.5.0 and MyNETGEAR roll-out this evening. 

      • Computare's avatar
        Computare
        Guide

        Everything seems to have gone wrong this morning.  I started to upgrade to version 6.5.0 but after that no passwords seem to work.  I can't migtrate any of our users including me the admin from ReadyNas to MyNetgear.

         

        Any ideas?

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