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Forum Discussion
j0sh
Jul 23, 2017Aspirant
Ready cloud access denied
I keep getting access denied on most of my shares. My email name has read/write for everything bit still gets access denied. iPhone app and OS are both the latest. I have tried rebooting and removing ...
JennC
Jul 31, 2017NETGEAR Employee Retired
Hello j0sh,
What did you click when you got this error message on the last screen capture you sent? Have you tried using smb:// followed by the LAN IP address of the ReadyNAS instead?
I am just wondering why it is opening shares via LAN IP address if you were trying to access the shares through ReadyCloud desktop client.
Regards,
j0sh
Aug 01, 2017Aspirant
Accessing locally with finder is no issue.
- JennCAug 01, 2017NETGEAR Employee Retired
Hello j0sh,
What permission have you set for Documents? Can you post a screenshot, please?
Regards,
- j0shAug 01, 2017Aspirant
Read/Write is greyed out for the cloud user on the file access tab. Wont allow checking the box.
- JennCAug 01, 2017NETGEAR Employee Retired
Hello j0sh,
Set Folder Owner and Folder Group to Everyone.
Regards,
- j0shAug 01, 2017AspirantEveryone is not an option in the drop down for Folder Owner and Folder Group
- JennCAug 01, 2017NETGEAR Employee Retired
Hello j0sh,
How about put a check mark in the Everyone box from the list of names and set administrator as the Folder Owner and Folder Group?
Regards,
- j0shAug 02, 2017Aspirant
Don't really want Everyone to have access, but that seems to be the only way to get Readycloud working.... Seems like a great security feature.
- JennCAug 02, 2017NETGEAR Employee Retired
Hello j0sh,
The "Everyone" permissions in File Access is not the same as Network Access. Network Access is for Samba, but File Access is the POSIX permissions on the file system
Typically, this is always set to "Everyone" then you use Windows to set expanded ACLS through explorer and not through the UI. So, leaving this set to Everyone does not mean you everyone will be able to access the share.Regards,
- StephenBAug 02, 2017Guru - Experienced User
JennC wrote:
So, leaving this set to Everyone does not mean everyone will be able to access the share.
Just want to add that even without any ACL, that is the case. Network permissions and File Permissions both need to allow access. Usually its easier to leave file access wide open, and control access with network permissions alone.
- j0shAug 02, 2017Aspirant
Everyone checked under File Access, Folder Owner and Folder Group changed to admin. Still getting access denied when trying to access from ReadyCloud ios app.
Selecting Everyone under Network Access allows it to work... Is that what is required?
- j0shAug 08, 2017Aspirant
So is selecting Everyone under Network Access my only option for this to work? Anyone want to buy a ReadyNAS 314?
- JennCAug 10, 2017NETGEAR Employee Retired
Hello j0sh,
When you have admin and your ReadyCloud ticked under Network Access of the share and Allow Anonymous access is not ticked, this should allow your ReadyCloud account to access that share. On my own settings I made, I've set File Access' Folder owner and Folder Group as admin with Everyone ticked.
Regards,
- JennCAug 14, 2017NETGEAR Employee Retired
Hello j0sh,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards, - j0shAug 17, 2017Aspirant
After updating to 6.8.0 I am now able to access with readycloud again WITHOUT having Everyone listed... Thanks for everything stating how that was required.
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