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Forum Discussion

nettereo16's avatar
nettereo16
Aspirant
Aug 29, 2018

ReadyCloud App now called PRJNAME

Why did my ReadyCLOUD desktop app suddenly change to PRJNAME and have many other names replaced? Windows 10. Latest version of Java. Reinstalled ReadyCLOUD with the same issue of PRJNAME.   Tha...
Desktop client
ReadyCLOUD Portal
Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Sep 03, 2018

Hi nettereo16

 

Welcome to the Community!

 

Is this happening on other PCs you try to install the ReadyCloud Desktop app? Have you tried installing this on a non Windows 10 PC?

 

If you can try reinstalling the App with Security software disabled please do. Also, try to check if you will have the same issue with other PCs

 

 

Regards

nettereo16's avatar
nettereo16
Aspirant
Sep 03, 2018

Thanks for the reply.

Our entire team runs Windows 10 but my computer is the only one this issue is occuring with.

I've reinstalled (with Defender disabled) and the same issue occurs.

 

Any other ideas? There seem to be other postings in the Netgear Community about the PRJNAME issue but none were resolved.

 

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Sep 04, 2018

    Hi @nettereo16

     

    This is due to the issue pointing to the Windows OS or might be with the configuration of the PC.

     

    Have you tried checking the Java version installed on other workstations? or updates installed on the PC?

     

    Maybe try to run a registry cleaner or do a file system scan.

     

    Also, download the latest version here.

     

     

    Regards

     

     

    • nettereo16's avatar
      nettereo16
      Aspirant
      Sep 04, 2018

      Marc_V

       

      I am running the LATEST version of both Windows 10 & Java. Some of our other computers that are not experiencing this issue have outstanding updates for Windows & Java. If ReadyCloud does not function on the latest versions of Windows or Java please just say it. 

       

      I did a file system scan which fixed all corrupt files and once again re-installed the latest version of ReadyCloud. I'm still experiencing the same issue.

       

      Please let me know if you have other suggestions as I would like to get this issue resolved.

      Thanks.

       

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired
        Sep 05, 2018

        Hi nettereo16

         

        When you said outstanding I guess it would be the latest too just like what you have on your PC.

         

        ReadyCloud desktop app with the latest version is running and will run on the latest update of Windows and Java.

         

        can you try installing in Compatibility mode?

         

         

        Regards

         

         

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