ReadyCloud signin

Ready Cloud has been working well in the past, but I have been out of action in recent weeks.

When I came back to use the laptop with the ReadyCloud client installed, I have first had some issues with a .pst not working message, which I don't really understand.

I then had trouble logging in, with my password not being recognised, although I have not changed it (and I have a written record of it).

I have tried upgrading the client software from version 1.2, as advised on the site. But although a "new" version is downloaded and runs, the version number stays at 1.2 and I still cannot use my email address and password as before.

I am not sure what to do to keep and access the data on the cloud.

You will realise that I am not a computer whiz!

Will someone kindly advise?

Many thanks

bhague01
Sep 05, 2021
Hi StephenB
Thank you. I think we are sorted! Everything is now accessible - hurrah!
I am now using the IP addresses to identify both the source and the endpoint of the FreeFileSync program, and all appears to be working fine again.
I have learnt some things about the various technical terms, which are not always well explained, as well as the importance of careful use of syntax.
I still don't understand why things went wrong in the first place, but all is well that ends well.
We should probably entitle this conversation "The case of the missing T: drive"!
I am very grateful to you for your time and input. I would like to have given you a lot more kudos, which I only noticed at the end.
I am sure you will be a great help to many more folk, who come looking for it!
Cheers and very best wishes

25 Replies

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DaneA
NETGEAR Employee Retired
Jul 13, 2021
bhague01,

Kindly try to completely uninstall the ReadyCloud Client app then reinstall its latest version in your laptop. Check if it will solve the problem.

Regards,

DaneA

NETGEAR Community Team
- bhague01
  Aspirant
  Sep 01, 2021
  DaneA wrote:
  bhague01,
  
  Kindly try to completely uninstall the ReadyCloud Client app then reinstall its latest version in your laptop. Check if it will solve the problem.
  
  Regards,
  
  DaneA
  NETGEAR Community Team
  
  Thanks for that, DaneA. I am now able to access my ready cloud data on the NAS once again. Whew!
  
  On a related matter, however, I have had a backup system set up for my music which stores the data on the NAS as a mirror to a separate hard disc, attached wirelessly.
  
  When I came to back-up again after recovering my access to ReadyCloud, it asked me for a password to the NAS. I had thought that I had changed the NAS password to my ReadyCloud password, but that appears not to be the one the system (W10 64bit) is asking for. How can I recover _that_ password to make the system work once again? I did try entering a new password in the Credential Manager, but that did not work.
  
  Any further suggestions? Should I be posting this elsewhere?
  
  Cheers
  - StephenB
    Guru
    Sep 01, 2021
    bhague01 wrote:
    
    When I came to back-up again after recovering my access to ReadyCloud, it asked me for a password to the NAS. I had thought that I had changed the NAS password to my ReadyCloud password, but that appears not to be the one the system (W10 64bit) is asking for. How can I recover _that_ password to make the system work once again? I did try entering a new password in the Credential Manager, but that did not work.
    
    First try logging into https://nas-ip-address/admin, so you can be sure that you know the NAS admin password. Use the real IP address of the NAS of course. Don't use ReadyCloud for this test.
    
    Is the backup using the NAS admin account credentials, or have you created a user account?
    
    Also, I suggest using two account credentials - one set up for the NAS hostname, and the other set up for the NAS IP address. If you haven't reserved the IP address for the NAS in your router, then I recommend doing that too.