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Forum Discussion
Solved
Re: ReadyCloud Desktop Client - Network Error ReadyCloud Server is unavailable
This update has worked well for all my remote users that had this 'not connecting' issue - thanks for that.
However, I have an issue on the PC I user as admin, where the install does not comple...
I found a fix tonight and now its working. Repro steps:
- Try installation - it stalls during installation (per above thread)
- Open Windows Task Manager
- Find READYCLOUD. It has 3 sub-tasks showing
- Select 'READYCloud Utils' and end only that sub-task (not the master task)
- Installation then resumes and the app completes installation
Have you tried installing the app on a different PC? It seems to be isolated on the workstation you used since users are confirming that the app has installed and resolved the issue.
Try to check if you can cancel and reinstall the app.
It seems that the issue involves Java. Kindly check if you can update the version
Regards
i have tried on several workstations - both in and out of the building. i just tried updating java - still same issue.
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