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Re: ReadyCloud Desktop Client - Network Error ReadyCloud Server is unavailable
This update has worked well for all my remote users that had this 'not connecting' issue - thanks for that.
However, I have an issue on the PC I user as admin, where the install does not comple...
I found a fix tonight and now its working. Repro steps:
- Try installation - it stalls during installation (per above thread)
- Open Windows Task Manager
- Find READYCLOUD. It has 3 sub-tasks showing
- Select 'READYCloud Utils' and end only that sub-task (not the master task)
- Installation then resumes and the app completes installation
Hi Icewaterhot
Thanks for the suggestion. There shouldnt be anything blocking the app as it worked just fine before this update. I ran the patch but it gives an error saying "not applicable to my system" (I ran both options just to be sure, same each time). Screenshot attached.
Any further suggestions much appreciated, esp as it sounds like a registry issue from you note.
Hi Guvner27 ,
Your situation should be the second situation I said, you need to check the registry, the normal situation should be my screenshot below.
"configure registry settings" . We also need to check the version of the windows. What is your version number?
Your situation should be the second situation I said, you need to check the registry, the normal situation should be my screenshot below.
"configure registry settings" . We also need to check the version of the windows. What is your version number?
I see the correct install on other PCs, just not this one, my admin PC (which had been running the app just fine before this update).
As you saw from my earlier screenshot, it's not getting to "configure registry settings". When you say "check the registry", what am I checking for?
Windows 10 Home v1803 build 17134.590
Hi Guvner27 ,
I can also install work fine on Win10 home v1803. So need check again on your PC. If not you can PM me, I will help you see it remotely.
Hi @Guvner27
Can you try to disable your Antivirus program if you have any, uninstall the ReadyCloud app manually and make sure that the ReadyCloud folder is completely removed from the programs folder. After this, you can try to reinstall ReadyCloud Client v1.17.
Please let us know if this works.
Regards
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