Forum Discussion

Tutor

Jul 25, 2016

RN316 - Downloaded file is very small size after updated 6.5.1

Hi all, No one same situation after updated 6.5.1??? I could not download my files properly when I upgraded ReadyOS from 6.5.0 to 6.5.1. Before installed 6.5.1, I have no issues, conditions are gr...

ReadyCLOUD Portal

GPSIS_HQ

Guide

Jul 28, 2016

Hello all,

I had the same issue...small sized files post download, but on my RN204 they were correct size and opened properly.

Everything worked great until v6.5.1 came along then the previously lallowed links to files only downloaded 200-400 kb file sizes.

The associated application icon would show up, but the file would cause an error when trying to open; basically stating the file was not a avalid <associated aplication> file.

Once I reverted back to v6.5.0 my problem was resolved.

BrianL2
NETGEAR Employee Retired
Jul 28, 2016
Hi GPSIS_HQ & Mitsai,

This problem you raised might be related to this thread. Were these files downloaded via web link? or was it downloaded using the web portal or the mobile/desktop apps?

Kind regards,

BrianL
NETGEAR Community Team
- GPSIS_HQ
  Guide
  Jul 28, 2016
  I created and emailed a web link via ReadyCloud portal.
  
  However [if this helps] I could use ReadyCloud on my laptop from work or home and open the files that had problems in the web links.
  
  I had no problem with the mobile app accessing my files.
  
  Regards!
  - Mitsai
    Tutor
    Jul 28, 2016
    Thanks JennC, GPSIS_HQ, BrianL,
    
    I understand that some users has faced similar trouble and it is still not solved,,,,,,,,,
    
    Regards,