User has been Auto deleted - all data lost

@BrentDynamics Unfortunately, the admin / password attempt doesn't work either and I save my passwords on a password protected file that sits on the NAS. So, I apparently don't know what the username or password is for the local access either and I can't check the file to figure it out. Lots of lessons being learned here. This sucks... I'm able to login in now and I see my NAS but it says it's offline. Spending my day playing with Netgear was not in my plans. Not cool.

@Nodeadpixels Please try https://kb.netgear.com/21419/How-do-I-reset-my-ReadyNAS-admin-password?cid=wmt_netgear_organic

@BrentDynamics Tried that too and I just get a PASSWORD RECOVERY FAILED message. Thanks for the tips - hopefully something gives soon.

You may need to do a firmware reinstall to reset the password for the NAS: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu

 
Mod Note: Removed USB Boot Recovery link and provided correct link as per jak0lantash's post below.

Can I do that with it being offline?

If you want to reset the admin password, you need to perform an OS Reinstall via the Boot Menu: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu

USB Boot Recovery is not the correct procedure, this is for other problems.

The OS reinstall did the trick - well, after I figured out that I had to turn back on the cloud service. Thanks!

Have you got your users and their home directories now too ?

Users were lost. Had to recreate them. But, no data loss.

if the users have home directories and have data, get them backed up to another share, all my home dirs appear to be gone

Im lost, are you talking about recreating ReadyCloud users after they were somehow deleted, How do we recreate readycloud users?

I had to recreate them in the admin page and then also restart cloud services.

Geronimo88

Please read this Netgear KnowledgeBase Article on "How do I use ReadyCLOUD to allow or remove share access for remote users?"

https://kb.netgear.com/24929/How-do-I-use-ReadyCLOUD-to-allow-or-remove-share-access-for-remote-users

Once you have invited the Cloud User, they have to click on an email link and login to ReadyCloud which will activate their access to that shared folder.

I do recommend you have "Snapshots" turned on for ALL shares.

I personally do NOT use the "Home" directory, but setup a seperate Share on the volume and give the Cloud User read/write access to it, thus if the "ReadyCloud" system has the same issue as it has has today, you don't lose the data stored in the "Home" directory.

"Once Bitten, Twice Shy!"

Having too many snapshots is not a good thing either, metadata allocation can become high, the volume can become unbalanced and the data significantly fragmented.

And it can actually be counterproductive in some situations. For example, don't have snapshots on a share where you write Veeam backups, or any rotating backup.

You say you turned off cloud services tand the users were cloud users. I can see how you might need to make new users without the service.

Hello all,

Please see https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-Shows-Drives-as-Offline/m-p/1257087#M7052

Regards,

My service is up and running again.  Netgear has solved whatever DB issues they had, for now....

Username/Password from 6 months ago is working without having to change it.  Nothing wrong on the client side - but of course I didn't know that from midnight-4am last night while I was up trying to troubleshoot this.  Thanks for wasting my time, Netgear.

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Nodeadpixels wrote:

BrentDynamics Tried that too and I just get a PASSWORD RECOVERY FAILED message. Thanks for the tips - hopefully something gives soon.

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My NAS is still "offline", so not all the issues are resolved.