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R7000 NAS Drive Can't Delete Files Folders Permissions Issue User \ Nobody
I have the R7000 with a Seagate STBV4000100 4TB USB 3.0 drive connected. I can connect to it just fine, drive shares work etc. From a WIN 7 64bit OS system using windows explorer I can create folders, files etc.
Problem is, on occasion when I try to delete some files or folders I get the following message;
"You need permission to perform this action
You require permission from Unix User\nobody to make changes to this folder"
It would seem I'm not able to change the permissions from windows explorer either.
Would anyone know how I can change the permissions so I can delete from windows explorer?
One thing of note. When I copied the folders/files to the NAS drive from the windows system, some of the files were marked as read only. Not sure if this is part of the issue, but either way. How can I set the permissions to something so I can delete them from windows?
NOTE: If I disconnect the drive from the router and connect it directly to the PC... it works fine. As router and PC are not on same floor, this is not practical and defeats the purpose. Suggestions welcome!
After a few reformats of the drive, it worked for me. The files on the eSata drive are exactly like the "standard" Windows Explorer. I can save, load, delete, change properties etc... Since it worked, I had to power down the router once, and after a restart, nothing had changed. Everything still working. (except the bad 5G wifi, and the "freaky" interface, but that was like before)...
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- I have the same problem under windows 8.1 64 bit.
- I do have a case in with Netgear Tech Support. I'm still waiting on their feedback. I'll post what I found out. Looks like this is not uncommon per se'. I read somewhere a user had a similar issue after copying files which were RO (Read Only) on the windows side to the NAS drive connected to the router. This is something I did too. I want to see what Netgear says before I try something. What I plan on trying (if they don't provide a fix) is to connect the drive directly to my Windows PC and reset all the rights on the files to not be RO and see if that makes a difference.
Anyone else have any ideas? - Have done some additional testing with no success yet.
Regarding the folder I'm unable to delete;
It seems to me, at least from a windows perspective that the Windows OS sees both impacted folder/file permissions EXACTLY the same as folders/files without the issue.
I cannot see any reason why random files and/or folders are unable to be deleted. Since the rights are controlled by the router, I'm beginning to wonder if this is a bug. Still waiting on feedback from Netgear Tech Support.
Anyone else seeing this? Any ideas? :confused: - I hit the same problem today. Win8.1.
I've also had files copied over via Explorer to the USB drive disappear? - I'm still working with Netgear support via email. So far they had me try resetting to factory defaults. Didn't work.
It does seem to be random too. I was using the windows backup feature and it had created 5 or so backup sets. I decided to delete them and I could only delete 4 (the 5th was not being held open be the backup application). Point is the same process created them and then only could delete 4 of 5. Weird.
I currently have 1 folder which prompts me for the user\nobody permissions and one which I get no errors when I try to delete it... it just doesn't go away.
They really need to incorporate a reset-rights on all files options or other management tool.
I can fix them all by connecting the drive to my PC, but holding off so Netgear support has these examples.... - Thanks for the update. Please post any more info you get?
My files are all in individual folders. The one I'm having problems with is an empty folder. I don't want to delete anything else right now, but I'll try later and see if a used folder, not an empty one can be deleted.
Hmm, just tried doing a MOVE from the USB to my PC using Explorer. That DID work. The folder and files inside it are gone from the USB? Makes no sense? I just tried deleting the empty folder and it fails with the permissions error? - ok - so not having much success with Netgear support. They had me try an older firmware. While I appreciate the suggestion, as they are willing to see if it is something in their code, if the problem existed in the older firmware, it wouldn't reveal it. In this case, it did not resolve the problem. They then asked if I had the issue with 2nd USB drive. I borrowed one and tried it for a week and eventually the problem occurred on the 2nd drive as well.
Would be nice if the could build in a file management utility into the UI which would be directly UNIX and not Windows to UNIX. or at the lease a reset all files/folders permissions.
Anyone else seeing this? - Do not bother with the old firmware - the problem persists from the very first release. R7000 damages the file system from time to time when it performs a write-to-disk operation. Since DLNA service indexes the media files and stores the database to the connected disk it means that generally any storage device connected to the R7000 via USB has all the chances to loose some files located on it. I personally experienced this on numerous devices - flash disks, external hard drives, etc. I have the support case open in Netgear. They even succeed to reproduce, no fix though and no estimation when could it be. I think that destroying the customers data is a subject for the legal claim. Netgear, do you read it? Be warned.
- Yes - this problem is infuriating.
The only fix I have found is to plug the USB device into my computer and have windows repair it, which takes forever.
I am really hoping for a fix soon as I am not a fan of losing large amounts of data or not being able to write to/delete anything from the USB device.
NETGEAR are you listening?? :confused: - I've been having this problem for the past day, and it's a brand new HDD that I'm trying to copy all of my essential folders from a smaller USB 2.0 drive that isn't recognized by the router so I'm manually having to plug it into the laptop to transfer the things over wirelessly. Although every large folder I transfer over comes with a number of random copy and location errors so when I try to find the files that didn't pass over fully, I can't replace them - and then I can't delete them to start the copying over from scratch. Is this actually harming or corrupting the harddrive when this happens? If that is the case then that is one of few straws that I can never forget or forgive. They need to patch the firmware again, and maybe if they did that they could make more HDD's compatible with the router so I could use my WD 500GB Passport.
