User has been Auto deleted - all data lost

Can I do that with it being offline?

If you want to reset the admin password, you need to perform an OS Reinstall via the Boot Menu: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu

USB Boot Recovery is not the correct procedure, this is for other problems.

The OS reinstall did the trick - well, after I figured out that I had to turn back on the cloud service. Thanks!

Have you got your users and their home directories now too ?

Users were lost. Had to recreate them. But, no data loss.

if the users have home directories and have data, get them backed up to another share, all my home dirs appear to be gone

Im lost, are you talking about recreating ReadyCloud users after they were somehow deleted, How do we recreate readycloud users?

I had to recreate them in the admin page and then also restart cloud services.

Geronimo88

Please read this Netgear KnowledgeBase Article on "How do I use ReadyCLOUD to allow or remove share access for remote users?"

https://kb.netgear.com/24929/How-do-I-use-ReadyCLOUD-to-allow-or-remove-share-access-for-remote-users

Once you have invited the Cloud User, they have to click on an email link and login to ReadyCloud which will activate their access to that shared folder.

I do recommend you have "Snapshots" turned on for ALL shares.

I personally do NOT use the "Home" directory, but setup a seperate Share on the volume and give the Cloud User read/write access to it, thus if the "ReadyCloud" system has the same issue as it has has today, you don't lose the data stored in the "Home" directory.

"Once Bitten, Twice Shy!"

Having too many snapshots is not a good thing either, metadata allocation can become high, the volume can become unbalanced and the data significantly fragmented.

And it can actually be counterproductive in some situations. For example, don't have snapshots on a share where you write Veeam backups, or any rotating backup.

You say you turned off cloud services tand the users were cloud users. I can see how you might need to make new users without the service.

Hello all,

Please see https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-Shows-Drives-as-Offline/m-p/1257087#M7052

Regards,