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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi
When i go to https://readycloud.netgear.com/client/en/welcome.html i click signin.
That mostly works - but not allways..
When it works:
When i then click the nas in the Home tab, it says the nas is offline.
I have restarted the nas ½ hour ago, its working fine. I can acces files from it, from windows file explorer or from my TV.
What should i do?
There is no backdoor. If you bother reading the previous messages, I tried to bring some light on what happened.
The NAS unjoined ReadyCLOUD service due to a connection issue to the ReadyCLOUD server or something in those lines (this was the trigger). When unjoining from the master ReadyCLOUD account, the ReadyCLOUD users are deleted along with their home folders. Nobody connected to your NAS in order to delete some stuff.
And there is VERY little chance that you can recover any of it.
It shouldn't have happened but it happened.
In the meantime, you can access the NAS using local accounts.
If you want further info or confirmation, then you'll have to wait for communication from NETGEAR. I am.
The NAS unjoined ReadyCLOUD service due to a connection issue to the ReadyCLOUD server or something in those lines (this was the trigger). When unjoining from the master ReadyCLOUD account, the ReadyCLOUD users are deleted along with their home folders. Nobody connected to your NAS in order to delete some stuff.
And there is VERY little chance that you can recover any of it.
It shouldn't have happened but it happened.
In the meantime, you can access the NAS using local accounts.
If you want further info or confirmation, then you'll have to wait for communication from NETGEAR. I am.
Last night, I checked the status of a share backup from a primary ReadyNAS 628 to a backup ReadyNAS Ultra 6 Plus, and I happened to notice my sole cloud user home folder go poof and disappear on the backup NAS. I checked the primary NAS, and the cloud user home folder was already gone there, which is why it disappeared from the rsync backup set to delete files and folders deleted on the source. Fortunately,
A. The cloud user home folder has been empty for quite some time, and
B. There are additional backups of the primary NAS via rsync using the eSATA port to a FirmTek external enclosure, which has been around for years and which can backup shares to individual 8TB and 10TB hard drives.
Yeah, users need to have redundant redundancy, but NETGEAR has some splainin' to do. I've never been a fan of the automatic deletion of cloud user home folders upon deletion by any means of the cloud user account from the NAS.
@everyone Any new communication from NETGEAR? Anyone who contacted Support has more info?
johngm Anyone from NETGEAR will give more info to the community? There seem to have been a significant number of users affected. The only concrete info was posted by mdgm-ntgr 20 hours ago. It's probably time for an update.
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Regards,
Are they willing to discuss our monetary losses fixing these glitches for our customers?
So if there is no "backdoor" how was the command sent to delete folders and users on a remote disk?
I am the admin. Oh wait Netgear is the admin. They decide what is on my disk and who gets to see it.
Or maybe it was the Russians?
Good thing I'm just some consumer and not an enterprise admin who has serious resources behind him.
Thanks for your feedback.
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