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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi
When i go to https://readycloud.netgear.com/client/en/welcome.html i click signin.
That mostly works - but not allways..
When it works:
When i then click the nas in the Home tab, it says the nas is offline.
I have restarted the nas ½ hour ago, its working fine. I can acces files from it, from windows file explorer or from my TV.
What should i do?
One more (final?) question I have when I read the email from NETGEAR support (thanks!):
Should I now boot the Read-only or the Tech-Support mode if I want them to recover data from the /home folder? Both options had been suggested recently. Does Tech-Support not imply Read-only?
And how much space would the external drives need, in relation to free space and amount of data to be recovered? My free disk space climbed from 5TB to 8TB, but I will only need about 1TB of data to be recovered on /home. Some recovery tools need a much bigger external drive in such cases...
Thanks!
Should I now boot the Read-only or the Tech-Support mode if I want them to recover data from the /home folder? Both options had been suggested recently. Does Tech-Support not imply Read-only?
And how much space would the external drives need, in relation to free space and amount of data to be recovered? My free disk space climbed from 5TB to 8TB, but I will only need about 1TB of data to be recovered on /home. Some recovery tools need a much bigger external drive in such cases...
Thanks!
Hi Bjorn, If you believe you have had data in /home share and may have lost data in that share, please follow the instruction in the following KB article and set your ReadyNAS to "Volume Read Only" mode. https://kb.netgear.com/20898 And the send an email to readycloudsupport@netgear.com from a valid MyNETGEAR email account to register a case. NETGEAR will try to recover the data. Thanks, Doug
Tech support mode is a low-level diagnostic mode where even the RAID is not started automatically let alone the data volume mounted.
With volume read-only mode you can still access your data but can't make writes to your volume.
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