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Forum Discussion
j0sh
Jul 23, 2017Aspirant
Ready cloud access denied
I keep getting access denied on most of my shares. My email name has read/write for everything bit still gets access denied. iPhone app and OS are both the latest. I have tried rebooting and removing ...
j0sh
Jul 24, 2017Aspirant
accessing it from the website allows read/write to everything yet the same login wont work with the readcloud ios app or the macOS app...
JennC
Jul 25, 2017NETGEAR Employee Retired
Hello j0sh,
This ReadyCloud account that is in an email address format is the one you use on both ReadyCloud portal and app, right? Maybe you want to try tapping Clear Cache on the ReadyCloud app settings then log out and log back in.
Welcome to the community!
Regards,
- j0shJul 25, 2017Aspirant
Nothing... Even tried installing it on my ipad and nothing. Tried making a new account and logging in with it on both the app and changing readycloud on admin page and still the same thing.
If I put everyone as read/write it will work...
I have also reset all of my permissions, and created new. I am at a loss..
- JennCJul 25, 2017NETGEAR Employee Retired
Hello j0sh,
I have some questions to ask, please see the following:
- How many ReadyCloud accounts are invited to access your NAS?
- This ReadyCloud account that is not seeing the shares, is this an invited user or the ReadyCloud account that has the admin rights?
- When you said permissions, were you referring to the ReadyCloud portal or on the admin page's Share permissions?
Posting some screenshots will help, just cover the confidential information that may be captured.
Regards,
- j0shJul 29, 2017Aspirant
Only the single ReadyCloud Account.
It sees the shares, just when they are accessed I get "access denied" - It is the ReadyCloud account with admin.
I was trying everything, it used to work but it seems like something happend after one of the last firmware updates.
I get the same access denied when trying to access from my phone or ipad...
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