Ready NAS connectivity backup and sync issues

Damia
Guide
Nov 19, 2015
RN312 fw-6.4.0 i have you pick documents to be backed up Thru redycloud app in app shows all files up to date but folder on redynas is empty nothing has been copied from local
Mike101
Tutor
Nov 23, 2015
Hi JennC
"Please include the ReadyNAS model and FW version of the NAS"

Model is ReadyNAS104, FW version is 6.4.0

Any Help Greatly appreciated
Kind regards
Mike
- JennC
  NETGEAR Employee Retired
  Nov 24, 2015
  Hello Mike101,
  
  Have you checked if you can see files via ReadyCloud web access?
  
  Please try updating to the latest version, ReadyNAS OS 6.4.1-RC1.
  
  Regards,
  - Mike101
    Tutor
    Dec 01, 2015
    Hello JennC
    
    Thanks for your help so far
    
    "see files via ReadyCloud web access" Yes I can log on via the web portal ReadyCloud, see and access the files at all stages of my original posting.
    
    I have updated to ReadyNAS OS 6.4.1 and let the system run for a number of days now. This has enabled my remote PC to connect and log into , see and access the NAS files but not sync.
    However today My Ready cloud App shows: signed in Online (connecting VPN...) Then: Online (VPN Disconnected) However I can view and access the NAS via the web portal. Nothing has changed so why cant it connect to the VPN {Had to look up VPN = Virtual Privet Network}
    
    I will try moving my PC to another remote boadband location to check that it is not the boadband interfering and will report back
    
    Kind regards
    Mike

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