Forum Discussion

Luminary

Jun 07, 2017

Readycloud App | Can't open neither PDFs nor WORD Files anymore

I've installed the REDAYCLOUD APP on my iphone 6 with OS 10.3.2 If I access a file stored on my nas via the app I cannot open PDFs or word files anymore. Picture formats like jppegs are accessabl...

Mobile client

ReadyCLOUD Portal

BingkeX

NETGEAR Expert

Jun 08, 2017

Hello TT_DE,

What is the file path when you view WORD and PDF file?

Would you please show the full path?

Best Regards.

TT_DE
Luminary
Jun 08, 2017
BingkeX wrote:
Hello TT_DE,

What is the file path when you view WORD and PDF file?
Would you please show the full path?

Best Regards.
The app does not show the full path of the file.
I start the readycloud app, click on the relevant share and navigate through the folder structure to the particular file and try to open it.
Unfortunately there is no additional path information shown which could be copied here.
- BingkeX
  NETGEAR Expert
  Jun 08, 2017
  Hi TT_DE,
  
  I just want to know where you put the WORD and PDF file. Such as /data/Documents/test_folder.
  
  So what is your file path to put WORD and PDF file?
  
  Regards.
  - TT_DE
    Luminary
    Jun 08, 2017
    BingkeX wrote:
    Hi TT_DE,
    
    I just want to know where you put the WORD and PDF file. Such as /data/Documents/test_folder.
    So what is your file path to put WORD and PDF file?
    
    Regards.
    To be frank I do not know. How should I due to IOS does not offer a open folder structure.