Forum Discussion

Aspirant

Jun 11, 2019

ReadyCLOUD App Notification Count

Hi, On my Android phone the ReadyCLOUD App (ver 2.0.4) has a number in a bubble above it, like there is some kind of notification, however opening the app I see nothing that needs attention and h...

Mobile client

ReadyCLOUD Portal

Marc_V

NETGEAR Employee Retired

Jun 12, 2019

smc007i

Do yiou have the media backup feature enabled? It might be the files that has been uploaded to the NAS.

Regards

Marc_V

NETGEAR Employee Retired

Jun 13, 2019

smc007i

Are you experiencing any issues on the Android App? If you just want for the badge to disappear you may want to check this link.

HTH

Regards

smc007i
Aspirant
Jun 14, 2019
Marc_V

Thanks, but as per my first post that article doesn't actually solve the issue, it simply aims to suppress the notification/app badge. I'd seen that article before and it doesn't help as it's not how my android version looks (judging by the posts underneath it I'm not the only one that can't follow the instructions to get it to work, it appears the article was based on a beta version of android), so I can't even suppress the icon badges.

I'm just suprised that whatever is causing the notifications doesn't show up somewhere in the app. The number keeps going up, so something must be generating it! It appears to be a fault in the app design to no let the user find and clear the issue.

S
- Marc_V
  NETGEAR Employee Retired
  Jun 18, 2019
  smc007i
  
  I'm not getting any notifications using Moto G6 on Oreo 8.1 using Iphone on 12.3.1 App badge appears when Media backup is enabled and photos are being uploaded. Shows the number of files remaining.
  
  What version of Android do you have? Have you tried uninstalling/reinstalling the app?
  
  Regards