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Forum Discussion
Readycloud desktop app - cannot open folders
Hi, Since the Readycloud 1.12 /FW 6.5.0 upgrade, weird connection problems have arisen. 99% of the time, the desktop app connects (after quite a wait, I might add) and actually displays the directo...
Hello Vilaplano,
Please logout the account from ReadyCloud and exit it from the bottom Please login to the admin page and go to Cloud > Settings. Make sure the Use Proxy Settings is unmarked then get to Security, make sure Encryption is not checked.
Once done, launch the ReadyCloud desktop client then log in with your myNetgear account name and password.
Regards,
I have 2 readynas, a 104 and a 204. Readycloud ios app would not open the 104. Showed it as online but no connection. I tried the above suggestion and now it works. Question, it showes "Connected (Readycloud). The 204 shows " Connected (VPN). Is that an issue? Should it read connected VPN? If so, how do I change that.
Hi Kberna1376,
That differs if you are connecting locally or if you are on another network (mobile data, restaurant, office, hotel, and etc.).
Kind regards,
BrianL
NETGEAR Community Team
I have the same problem. The desktop app connects and I can open the admin page, however I cannot open the folders. I have followed all of the suggestions above, but still no acess to folders.
I must comment that the ios app works perfectly with NAS and folder access.
Hi Kberna1376,
Does the same thing happen if you're login as the ReadyCLOUD admin? Or it only happens on secondary ReadyCLOUD users?
Kind regards,
BrianL
NETGEAR Community TeamYes, I have folder access from the Readycloud web page login. As mentioned, the ios app works fine. The only fail is the desktop app. I log into the desktop app and can access the server admin pages. Folders are all visible, but will not open.
Hi.
The suggestion presented by JennC on 03-06-2016 does not work.
Anything else we can try?
It seems that this all stems from the FW6.5.0/readycloud->MyNetgear account binding operation forced upon us recently.
Frustrating to say the least!
All sorts of gremlins now...
Thx
When will Netgear fix Readycloud 1.12? Folder access is broken and needs to get fixed ASAP!
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