Forum Discussion

Initiate

Jun 03, 2016

Readycloud desktop app - cannot open folders

Hi, Since the Readycloud 1.12 /FW 6.5.0 upgrade, weird connection problems have arisen. 99% of the time, the desktop app connects (after quite a wait, I might add) and actually displays the directo...

Desktop client

ReadyCLOUD Portal

JennC

NETGEAR Employee Retired

Jun 03, 2016

Hello Vilaplano,

Please logout the account from ReadyCloud and exit it from the bottom Please login to the admin page and go to Cloud > Settings. Make sure the Use Proxy Settings is unmarked then get to Security, make sure Encryption is not checked.

Once done, launch the ReadyCloud desktop client then log in with your myNetgear account name and password.

Regards,

Kberna1376

Apprentice

Jun 09, 2016

I have the same problem. The desktop app connects and I can open the admin page, however I cannot open the folders. I have followed all of the suggestions above, but still no acess to folders.

I must comment that the ios app works perfectly with NAS and folder access.

BrianL2
NETGEAR Employee Retired
Jun 09, 2016
Hi Kberna1376,

Does the same thing happen if you're login as the ReadyCLOUD admin? Or it only happens on secondary ReadyCLOUD users?

Kind regards,

BrianL
NETGEAR Community Team
- Kberna1376
  Apprentice
  Jun 09, 2016
  Yes, I have folder access from the Readycloud web page login. As mentioned, the ios app works fine. The only fail is the desktop app. I log into the desktop app and can access the server admin pages. Folders are all visible, but will not open.
- Kberna1376
  Apprentice
  Jun 10, 2016
  The Readycloud web portal works fine. All folders are visible, and open to files stored there. Same is true for the ios app.
  
  The desktop app shows my two servers, and I can log into the admin pages. The folders are also visible, but cannot be opened.
  - JennC
    NETGEAR Employee Retired
    Jun 10, 2016
    Hello Kberna1376,
    
    What's the version of the desktop client you are using?
    
    Regards,