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Forum Discussion
Readycloud desktop app - cannot open folders
Hi, Since the Readycloud 1.12 /FW 6.5.0 upgrade, weird connection problems have arisen. 99% of the time, the desktop app connects (after quite a wait, I might add) and actually displays the directo...
Hi Graham, welcome!
Here's what worked for me:
I'm not sure how, but I solved the problem. I think what I did, after trying SO MANY suggestions, was log off all remote, readycloud, admin pages. Starting with network access to the device, on the cloud tab, turned off readycloud, on the network tab, eth0->gear->settings, I ensured ipv6 was disabled, and on ipv4 tab I removed the DNS of my router, so there were no DNS servers showing. I then reverted back to the original static IP address outside the DHCP range of my router, within subnet by re-adding that DHCP reservation to the router, using MAC address of the RN516 and my given hostname. Went back to the network settings ipv4 tab, changed IP back to this value, admin GUI restarted with old IP address and I went to the address bar in my browser, putting the new IP address in. System logged in, I then added the router IP by adding a DNS server on the ipv4 tab in network settings and turned readycloud back on. Voila! Logged back into readycloud and could see all shares. logged into readycloud via iphone, aslo now able to see and access all shares, stream, download, etc!
The only thing that's still a bit confusing to me, is that although everything seems to be working, on the cloud page in the local admin GUI, Internet still shows with green checkmark, by services stil has the red x! How can it be now that I'm accessing all files from all devices?
I'm still a little concerned that the original NETGEAR account shows the original hostname (device ID) of my readynas despite my changing it.
Any suggestions?
Graham, these last 2 questions have yet to be answered, the service on the Cloud tab still show the red X yet they are working. I'd still like to hear comments from the community about how that might be fixed and why it is showing not connected.
Also, you might try turning off your global SMB (or other servcie) thats problematic, and turn it back on. This was another issue that I needed to resolve after the process above because my ReadyNas was no longer showing in my network in explorer and I than couldnt access it via the network. All solved now.
Good Luck!
Thanks I have been messing about with this all day to get it to work properly. :(
It's wierd, I am showing Internet connection and services available. Everything works fine when I am logged into the desktop app as Admin tested from different machines/external networks its just when I am logged in as a user the folder share just wont open. Everything works fine from the web portal as well whether I log in as admin or one of the users.
This is annoying as my work are opening a small office in New York (i'm based in the UK) with 7 people working on laptops and they are going to be in a rented office space where we can only have very limited network hardware with the Internet provided by the building. I want a simple solution that will just work and can be backed up to cloud storage. I was hoping the ReadyCloud would work so I wouldnt need to have a separate router with VPN and static IP addresses etc for when they are out of the office.
Hopefully this is just a bug with the current firmware/client and they will release another one soon. The users can always use the web portal I suppose but they wont like that its much better to be able to browse the shares in windows explorer.
Hi I have noticed a change in the behaviour as of this morning. Now the Readycloud app on my remote laptop will not connect to the readynas and show shares when logged in as a share user but if I log in as the admin user the app works perfectly.
If I log in as a share user while on the same network as the nas I have been able to open my shared folder in windows explorer, however this is intermittant and when I try to open any folders I get a windows permission error saying access is denied. Logging in as the admin user to the app works fine and the web portal also works fine for all users.
I installed the R7300 router yesterday. Everything is working fine except Ready Cloud. I have installed other Personal Could systems before. This ready Cloud is a no Go. If it is working on my system it is so slow that it is unusable. I get a progress bar that creeps across my screen slower than a snail. I attached a 1TB Passport drive. Maybe this ready Cloud attached to the router is only usfull for small thumb Drives. There is also scant documentaion for Ready Cloud. Pretty much Junk as far as I can tell.
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