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Forum Discussion
Readycloud desktop app - cannot open folders
Hi, Since the Readycloud 1.12 /FW 6.5.0 upgrade, weird connection problems have arisen. 99% of the time, the desktop app connects (after quite a wait, I might add) and actually displays the directo...
The problem with ReadyCloud app is not due to existing connections as I have had it happen for a brand new user the first time they have connected.
Try this. Windows 7 on internet remote from the NAS. You have the ReadyCloud desktop app installed and logged in. The ReadyNAS is connected (VPN) and the shares are listed as blue folders BUT when you click on the folders nothing happens. Say one of the shares is "Shared". Obtain the IP address of your readyCloud from one of the PC's that work, should be listed under network in Window Explorer and should be in the form of 5.xx.xxx.xxx.
Now open Windows Explorer on the PC that won't work, right click on network and map network drive. In the folder box type \\5.xx.xxx.xxx\Shared. Enter MyNetgear credentials if prompted, tick the box to remember. Now hopefully everything works as it should, good luck.
Try this - this is almost useable.
Windows 7 on internet remote from the NAS. You have the ReadyCloud desktop app installed and logged in. The ReadyNAS is connected (VPN) and the shares are listed as blue folders BUT when you click on the folders nothing happens.
Obtain the IP address of your readyCloud from one of the PC's that work, should be listed under network in Windows Explorer and should be in the form of 5.xx.xxx.xxx.
Now open Windows Explorer on the PC that won't work, click on network. In the drop box at the top of the window click to the right of where it says Network. Network highlights in blue. Type \\5.xx.xxx.xxx Now all the shares come up in the main window and hopefully everything works as it should. After closing Windows Explorer or rebooting with the ReadyCloud desktop app logged in as before, open windows Explorer. Click on network and then the down arrow in drop box at the top. Select the entry that you typed before and you should be good to go. Good luck.This works, but it's a work around. When does the readycloud app get fixed so we don't have to do this?
OK, I have wasted a lot of time on this with not much success, but I have found an effective way to get it working
Windows 7 on internet remote from the NAS. You have the ReadyCloud desktop app installed and logged in. The ReadyNAS is connected (VPN) and the shares are listed as blue folders BUT when you click on the folders the grinding wheel appears on the left and then after a while it stops and it does not display the contents of the folder. Nothing happens.
Using Kohdee's suggestion to turn on the console I got this error when I tried to open the share and after the grinding wheel stopped grinding, "CloudService.NetAddConnection, Exception: The specified network password is not correct"
My solution, which has been working with no problems so far, is to create a completely new user. Do not use any email addresses that have been previously used either locally on the ReadyNAS itself (even if they have been deleted) or on the ReadyCloud site. Do not bind the new address if prompted to do so.
Create a brand new email address (outlook.com or gmail.com or whatever) and invite the new user at the readycloud site. When the new user sets up their MyNetgear account, do not bind if prompted.
Login to the ReadyCloud desktop app with the new credentials, reboot the PC and wait for everything to load. Hopefully everything is OK. It was for me.
I think it may be the NAS itself that is rejecting the user, I do not know why it only affects some PC's and not others and some users and not others.
scravatt wrote:
This works, but it's a work around. When does the readycloud app get fixed so we don't have to do this?
rftex wrote:
OK, I have wasted a lot of time on this with not much success, but I have found an effective way to get it working
Windows 7 on internet remote from the NAS. You have the ReadyCloud desktop app installed and logged in. The ReadyNAS is connected (VPN) and the shares are listed as blue folders BUT when you click on the folders the grinding wheel appears on the left and then after a while it stops and it does not display the contents of the folder. Nothing happens.
Using Kohdee's suggestion to turn on the console I got this error when I tried to open the share and after the grinding wheel stopped grinding, "CloudService.NetAddConnection, Exception: The specified network password is not correct"
My solution, which has been working with no problems so far, is to create a completely new user. Do not use any email addresses that have been previously used either locally on the ReadyNAS itself (even if they have been deleted) or on the ReadyCloud site. Do not bind the new address if prompted to do so.
Create a brand new email address (outlook.com or gmail.com or whatever) and invite the new user at the readycloud site. When the new user sets up their MyNetgear account, do not bind if prompted.
Login to the ReadyCloud desktop app with the new credentials, reboot the PC and wait for everything to load. Hopefully everything is OK. It was for me.
I think it may be the NAS itself that is rejecting the user, I do not know why it only affects some PC's and not others and some users and not others.
Windows tries to send the credentials from your computer to the ReadyNAS. If Windows is sending some kind of stored credentials (or your Windows has a stored credential that matches a username on the ReadyNAS, like the ReadyCLOUD username), then you will get the "Exception: The specified network password is not correct" -- That's not something we can fix because it's Windows sending the credential, not the ReadyCLOUD client. If your NETGEAR account (ReadyCLOUD) matches your Microsoft account that you have stored in Windows, but the passwords are different, this could be a root cause.
The other one, where multiple sessions to the server aren't allowed; that's also because you have probably accessed the ReadyNAS over your LAN and are using ReadyCLOUD on the LAN and ReadyCLOUD Client is trying to send ReadyCLOUD credentials to the ReadyNAS's LAN IP to auth to it. If you were remote (not on the same LAN), then this would not be the same behavior because ReadyCLOUD client would try to access the ReadyNAS using its VPN address (5.x.x.x) instead of over the LAN, where you probably use "admin" or another local user credential created on the ReadyNAS.
Readycloud V 1.13 released...still no fix for this. It still has the exact same problem ......NETGEAR...FIX THIS ALREADY! It used to work fine before version 1.12.
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