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Forum Discussion

Nepamoon's avatar
Nepamoon
Aspirant
Feb 15, 2016

ReadyCloud Desktop App not working but web portal is working

I haven't been able to access my NAS via the desktop app however I can access the web portal and see my files with no issue. I've used various version of the desktop app and still have the same issue...
Desktop client
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Feb 16, 2016

Which services and apps are you running?

Which firmware are you running?

 

Welcome to the Community!

  • Nepamoon's avatar
    Nepamoon
    Aspirant
    Feb 16, 2016

    Thanks for the welcome :)

     

    Firmware: 6.4.2

     

    Apps - AV only

     

    I am currently away and isn't able tolog into the admin page to see what services i have.

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Feb 16, 2016

      Hi Nepamoon,

       

      Does this happen too on another PC (WIN7 or other)? How about using the mobile app?

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team​​

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Feb 16, 2016

        Can you try disabling the Anti-Virus service under System > Settings > Services and see if this helps?

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