Forum Discussion

Aspirant

Mar 08, 2019

Solved

ReadyCloud Desktop Client ERR_NETWORK ERR_CONNECT

I continue to have the same issues as this thread describes. I am running Windows 7 Professional and have all the current firmware and software updates. I installed the new software from the link p...

Icewaterhot
Mar 11, 2019
Along with TLS 1.2 support on ReadyCloud Server, ReadyCloud Win client is upgraded to v.1.17 with TLS 1.2 support either. It’s found new version doesn’t work in old Windows version such as Window 7, the reason is TLS 1.1 and 1.2 are not supported on old Windows version.

Could you please try this ?

https://support.microsoft.com/en-us/help/3154518/support-for-tls-system-default-versions-included-in-the-net-framework

Icewaterhot

NETGEAR Employee Retired

Mar 11, 2019

Along with TLS 1.2 support on ReadyCloud Server, ReadyCloud Win client is upgraded to v.1.17 with TLS 1.2 support either. It’s found new version doesn’t work in old Windows version such as Window 7, the reason is TLS 1.1 and 1.2 are not supported on old Windows version.

Could you please try this ?

https://support.microsoft.com/en-us/help/3154518/support-for-tls-system-default-versions-included-in-the-net-framework

Marc_V
NETGEAR Employee Retired
Mar 12, 2019
Hi Doggerel

Can you try to disable your Antivirus program if you have any, uninstall the ReadyCloud app manually and make sure that the ReadyCloud folder is completely removed from the programs folder. After this, you can try to reinstall ReadyCloud Client v1.17.

Please let us know if this works.

Regards
mkrt
Star
Mar 15, 2019
this worked for me - https://support.microsoft.com/en-us/help/3154518/support-for-tls-system-default-versions-included-in-the-net-framework
- Icewaterhot
  NETGEAR Employee Retired
  Mar 18, 2019
  mkrt Thank you for your feedback.