ReadyCloud IOS Problem

Question

I set my wife up as a user account and she now has a Ready Cloud account. When she logs in to her Ready Cloud account on her PC she has no problem accessing her files.

We just downloaded the Ready Cloud APP for Iphone (she has the most recent IOS release). She was able to log in just fine. However when she clicks on the folder I created her we get "Access Denied". The only folder she can access is the folder that was auto-created that matches her user name.

So I double checked the share folder I created her and she is showing up as full folder access (She accepted it from the email auto generated).

Any ideas why she can access from her PC (or an pc for that matter) and not her phone?

Thanks

BrianL2 · Answer

Hi EminiTrader,

&nbsp;

Which iOS version is installed in her phone? Also, tell us Firmware is running in your ReadyNAS system?

&nbsp;

Kind regards,

&nbsp;

BrianL
 NETGEAR Community Team

EminiTrader · Answer

The iphone is running IOS 9.3 (latest update) and the drive is 6.4.2&nbsp;Thanks!

BlueScreen101 · Answer

&nbsp;HI EminiTrade,What happens if you try to log in on the ReadyCloud Page. Is your wife having access ?When not I will tray do delete the access for your wife and try to set up it again.

JennC · Answer

Hello EminiTrader,

&nbsp;

Try logging her in to ReadyCloud on computer, then click her full name on the upper right of the page, click Settings then you will see her account name. Take note of the case sensitivity, then log out her account from the iOS ReadyCloud app then log back in as exactly as the same with the account name you took note of.

&nbsp;

Regards,

EminiTrader · Answer

She can log in via PC and access all of her files no problem. We've both been logged in at the same time (under our own accounts) and have no problem accessing. Now when I am on my iphone I can access my stuff (but I am an admin) but when she's on her phone it's all accessed denied.

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ReadyCloud IOS Problem

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