ReadyCLOUD on iOS, connected to R6400, but constantly refreshing to show directories on drive

I am having the exact same problem. The admin password protection I have turned on and off and it makes no difference. Remember the issue is just when trying to connect to the drive from the iOS app. It works just fine when going to the web portal. The iOS app however shows the router and says connected but when you click on it to access the drive it just hangs and says "connecting" or "refreshing." It is so frustrating. I have spent hours checking the forums and I don't see that anyone has resolved it. Is there a known netgear bug logged for this that is being worked for a new version of the iOS app? I have a ton of netgear products, but this awful customer experience is causing me to question netgear's commitment to creating good software and experiences. I have the latest firmware, versions, etc. This is a bug that must be fixed or we are all going elsewhere. Who do we need to escalate to to realize this and get it resolved?