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Forum Discussion
ReadyCLOUD PC app - can't open in Windows 7 pro 64 bit
I have downloaded the ReadyCLOUD PC application for Windows and have installed, uninstalled and reinstalled multiple times. I've tried doing so with my AVG Internet Security turned on and turned off. The ReadyCLOUD PC application appears to install completely, however I can't open it to log in to my ReadyNAS. The little icon shows up in the system taskbar and says "not logged in" when I hover over it, but it won't open when I double click nor do I get a menu when I right click. I've also tried running the softwared from the Windows start menu and nothing opens. The program IS listed in the task manager as running. I have no idea why I can't see the interface to login or use the app!!!!
I'm running Windows 7 Pro 64 bit. Please help if you can!
Todd
9 Replies
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Hello tkernaghan,
Welcome to the community!
It could be something is blocking the app like Windows firewall. AVG is a strict security software, if it is possible to uninstall, I suggest doing so. Then uninstall the ReadyCloud then reinstall while the AVG is not installed yet.
Regards,
The problem is not AVG or Windows firewall. All ReadyCLOUD services and EXE files are "allowed" for both and I've tried installing without AVG (it's not my first rodeo). From my research, I'm not the only one with Windows 7 Pro having problems. The program shows in my task manager, and also when I press Alt&Tab, but the interface is not there.
Lastly, you moved my message from the backup section of the forum. It's my understanding that the RaedyCLOUD app is needed in order to run the ReadyNAS backup solution (I don't want to run Windows backup). I can always use a workaround to view my files through a browser, but the backup solution I can't so I wish you would not have moved it.
tkernaghan wrote:
...It's my understanding that the RaedyCLOUD app is needed in order to run the ReadyNAS backup solution...
No, that is not the case. The built-in backup jobs do not use readycloud, and can back up shared windows folders on the local LAN.
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