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Forum Discussion

TammieGay's avatar
TammieGay
Aspirant
May 11, 2018

readycloud portal network error 0x8007003B

I'm getting the following error - network error 0x8007003B - when transferring word documents from my location (Melbourne) to our head office (Sydney) via the desktop app.  I'm running ReadyCloud cli...
ReadyCLOUD Portal
Marc_V's avatar
Marc_V
NETGEAR Employee Retired
May 14, 2018

Hi TammieGay

 

The Word file being transferred should not be in use by MS Word at the time of transfer. Also, you are locally connected on the NAS right? meaning HO accesses the files remotely or vice versa?

 

Have you tried transferring just one file? the issue usually occurs when transferring large files. Kindly try to disable any Security software when trying to transfer as well.

 

Hope this helps!

 

Regards

 

 

 

 

 

 

 

  • TammieGay's avatar
    TammieGay
    Aspirant
    May 14, 2018

    Hi Marc_V

     

    Thank you for your suggestions.  I've been transferring all types of files from my home office in Melbourne to our Sydney office via the ReadyCloud (vpn) desktop app (or a version of it) for the last 10 years and this problem has only been occurring for the last couple of weeks. The head office have the device in their office and I remotely connect to it to transfer the files.

     

    I never have documents open when I'm transferring/uploading them to our server in Sydney. The word documents are never larger than 2mb and even when loading just a single one the message I get is still the same.  When the files do transfer successfully? after a second attempt when they are attempted to be opened by staff in Sydney they are corrupt. However I don't have the same issue with a pdf or jpeg files. I've tested turning off the security as suggested but it didn't make a difference.

     

    Thanks for these suggestions though.

     

    Cheers

     

    I just can't understand why this would start happening - there must be a reason but not sure how to solve it.  The ReadyCloud desktop app that I use is the most recent version and the ReadyNas device in the Sydney office is up to date.

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      May 21, 2018

      Hi TammieGay

       

      Have you tried downloading or uploading the file on a different Windows OS version? Also, have you tried uploading the 6.9.4-T8 Beta firmware?

       

      Regards

       

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