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ReadyCLOUD prompts you to sign in with your MyNETGEAR.com account credentials. NOT
very frustrated and confused
followed instructions and logged into readycloud.netgear.com
not prompted to convert account
have a mynetgear.com account
you are forcing us to change but not making it easy
13 Replies
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I agree with the original poster (pfrehner) the instructions are not correct and I have no understanding of how to convert to the new SSO system.
I signed on to ReadyCLOUD with my credentials and that took me to my NAS (RN102 with F/W 6.4.2) - the third step in these instructions (http://kb.netgear.com/app/answers/detail/a_id/30598) cannot be performed because there is no " I don't have a MyNETGEAR Account" link to click on. Thus I cannot continue with the instructions.
NetGEAR - please update the instructions so they work.
I was provided the email as well. In fact, I just recieved a reminder to go and migrate my account again.... There is no indication in my profile that I have been migrated, or still need to be...
To continue to use ReadyCLOUD, you must follow these steps:
1. Create or migrate your ReadyCLOUD account to a MyNETGEAR.com single sign-on account.
After the transition, when you visit ReadyCLOUD, you will be prompted to migrate to a MyNETGEAR account. During the migration, you will be asked to enter your existing ReadyCLOUD account credentials; this allows the NETGEAR server to associate your ReadyCLOUD and MyNETGEAR accounts.
2. Upgrade your ReadyNAS firmware to version 6.5.0.
After the transition, the first time that you log in to your ReadyNAS system or the ReadyCLOUD portal, you will be prompted to update your ReadyNAS firmware to version 6.5.0.
Note: You do NOT need to update router firmware.
3. Update your ReadyCLOUD apps for Windows, Mac, iOS, and Android.
Follow the upgrade prompt in the app or in the app store.
There is no indication of date, just that I must go do something, and from the wording, NOW....What will be the indication that we are ready to go? The ready NAS will upgrade to 6.5.0? The Note seems to imply that if my account is not migrated I will have issues with readyCloud... but again, I have no idea if I have a single sign on account or a ready cloud account...
Please clarify.
Note the phrase "After the transition..."
You will need to migrate, but not until the transistion happens. It hasn't yet (and won't until 6.5.0 is released). My guess is that will happen soon.
Hello pfrehner,
Welcome to the community!
The migration has not started yet. I believe you will receive an email about the migration and instructions. You only do this after you update the firmware to 6.5.0. Please make sure to read the release notes of the firmware once the official release is out and available for download. If you are using a BETA 6.5.0 firmware, see ReadyNASOS 6.5.0 Beta: ReadyCLOUD usage with MyNETGEAR accounts.
Regards,
Confirming the string of user frustrations on the migration process. This process has been handled badly by NetGear.
The migration process is not ready yet on the NetGear side? In the interim, I should update the firmware on my NAS and then I wait to receive an email with thorough instructions on how to migrate?
Tech support, please confirm this. Thanks!
If you install 6.5.0 beta now, then there are migration instructions in the beta forum. https://community.netgear.com/t5/ReadyNAS-Beta-Release/ReadyNASOS-6-5-0-Beta-ReadyCLOUD-usage-with-MyNETGEAR-accounts/m-p/1060097#U1060097
Or wait for 6.5 to be released. If the instructions are still unclear, just check back here.
Just created this account and came on the forum for exactly the same reason as everyone else in this post.
An email has arrived today saying that the transition is happening early may but that 'To continue to use ReadyCLOUD, you must follow these steps' so shockingly enough that's clearly made lots of people think this needs to be carried out NOW.
Step one in the instructions says the ReadyCloud account needs to be upgraded using steps that cannot be followed, Step two is to upgrade the NAS firmware. Yet in this very chain Netgear support are saying this is wrong and that it's the other way around?
Simply put, sort your release and deployment team out. This is a shambles.
And let's not even go into why in the instructions you say you have to click 'I don't have a mynetgear account' then click 'Upgrade my netgear account' (rather than, you know, having the two buttons side by side on the first screen like every single competent software developer in the world would do...).
I agree a complete shambles and very badly written instructions
Thanks for the above discusion. It has helped me make sense of my confusion. Perhaps someone can advise me about the mynetgear.com account required to access ReadyNAS units after the transition.
To date, my readycloud.com has allowed me to remotely access my RN31442 unit and my mynetgear.com account has simply been used to register products. When ReadyNAS firmware to version 6.5.0. is installed, will I access my unit via my existing mynetgear.com account, or will I have to create a new mynetgear.com account?
Regards
Michael
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