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E-mail verification problems on ReadyCLOUD migration to MyNETGEAR.com account
I have migrated my readycloud account to an existing MyNetgear account (and bound my former readycloud account to myNetgear account). I can login to MyNetgear account, however when I try to log in to readycloud via signin page,
I get an error saying:
"Your e-mail is not confirmed" click button to resend verification e-mail...I have clicked this button 20 times, but never receive a verification e-mail to confirm my account. What am I missing?
Okay, I ultimately resolved solution.
On MyNetgear, I went to options and changed my e-mail address to another account.
Received a verification link.
Logged into my netgear with new account. ReadyNas was visible.
Changed My gear account back to the original.
Things seem to be working.
Awkward, but a solution.
5 Replies
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Hello fkrop,
Please check as well your Spam mail. Also, make sure to allow readycloud@netgear.com through your email spam filters.
Try again upgrading the account and bind it to the email address, if you get the same problem, maybe try another email address.
Welcome to the community!
Regards,
Hi fkrop,
Have you tried JennC's suggestions? Kindly update this thread whether you've done it already or not.
Kind regards,
BrianL
NETGEAR Community TeamThanks to all, but yes, I have checked spam folders.
I'm confused with the guidance, as I have already 'bound' my former readycloud account to my email (the same email that is my username). When I I try and "re-upgrade" my former readycloud account I get an error saying I aready have upgraded my readycloud to an email:
UPGRADE YOUR EXISTING READYCLOUD ACCOUNT
We found the user XXXXXXX
Is associated with the email address
ZZZZZZZ@JJJJ.us
YOUR READYCLOUD HAS ALREADY BEEN UPGRADED TO A MY NETGEAR ACCOUNT
When I click through that, I get the message:
Your E-mail is not confirmed
To activate your account, click the verification which was sent to you after registration.
Two buttons: Resend Verification or Cancel
Resend Verifcation never results in an e-mail.
I feel as if I am caught in a perpetual loop with this migration.
Okay, I ultimately resolved solution.
On MyNetgear, I went to options and changed my e-mail address to another account.
Received a verification link.
Logged into my netgear with new account. ReadyNas was visible.
Changed My gear account back to the original.
Things seem to be working.
Awkward, but a solution.
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