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jeffbaygents's avatar
jeffbaygents
Aspirant
Dec 23, 2019
Solved

cm1000 or cm1000v2 verification before buying

My ISP has a full certification of approval for the cm1000v2.  It permits the cm1000; however, it's considered "allowed" and not certified.  After a bunch of reading, I've learned that there is a slight hardware change to make it a "v2", involving the chipset which basically has some of the legacy items that are "no longer used" to be not available in "v2" version.  So, that makes sense if the older legacy items being disabled on the "v2" version to then become certifiable by an ISP.  Moving forward, is there a way to know if I'm buying a "cm1000v2" or a "cm1000" device?  I'm sure I can discover it after receiving it and cking it's hdwe version but, as I'm looking online or in a store, the device isn't accessible so, does anyone have any ideas on this?  It seems like I might have to just order it and verify it, being ready to return it.  I don't see anyone advertising it as a cm1000v2, as they're all basically tied to cm1000 only.  Any advice or suggestions on this?  Thanks.

  • I understand either will work...but spectrum seems to like to blame all the internet problems on the equipment..so If you buy the one that is fully ok on their list they cannot use that for an excuse. Netgear should exercise a little common sense and label the sticker what version it is instead of a lottery

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    I'd buy from a store that shows compatibility with your ISP. If you look on amazon, they list which ISP's it works with. If they're listing it as certified to work with, it should be V2. 

     

    • jeffbaygents's avatar
      jeffbaygents
      Aspirant

      Thanks for the suggestion.  Unfortunately, the CM1000 is shown as "allowed" and CM100v2 is shown as "certified".  So, since either version would "work", all sellers get to show it as acceptable with my ISP.

      • plemans's avatar
        plemans
        Guru - Experienced User

        Then if they both work, you should be fine. The cm1000v2 is basically the same processor minus some features. 

  • Net Gear has the worst customer service I have ever experienced in my life.. cm1000 vs cm1000v2...they say ask the store and they will tell you..I explained best buy couldn't that there is no marking on the package...Netgears response is go to Walmart and ask them! I asked what is the difference between the 2 her reply is its upgraded! Uhgggg last netgear product I purchase from here on out!
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Probably nothing you'll never notice or deal with. Best recommendation is to look at your ISPs supported modem list. Get either one from a store with a good return policy. Contact the ISP and have them assoicated with there service. If it doesn't work, then you can return the modem. 


      Alonewolf85 wrote:
      Net Gear has the worst customer service I have ever experienced in my life.. cm1000 vs cm1000v2...they say ask the store and they will tell you..I explained best buy couldn't that there is no marking on the package...Netgears response is go to Walmart and ask them! I asked what is the difference between the 2 her reply is its upgraded! Uhgggg last netgear product I purchase from here on out!

       

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello Alonewolf

       

      The two modems will perform almost the same there are just some minor hardware changes in the units.

       

      DarrenM

      • Alonewolf85's avatar
        Alonewolf85
        Initiate
        I understand either will work...but spectrum seems to like to blame all the internet problems on the equipment..so If you buy the one that is fully ok on their list they cannot use that for an excuse. Netgear should exercise a little common sense and label the sticker what version it is instead of a lottery