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Forum Discussion
ReadyCloud seems not to be Ready...
Hi there, I was excited to check out the ReadyCloud feature included in the latest firmware update (1.0.4.28). However, it is - at best - half-baked. The Netgear ReadyCLOUD seems to be where yo...
Thanks for your comments!
Does anyone know if Netgear formally captures user suggested features anywhere?
Any decent company catering to a large user group ought to have a facility where users can suggest features that would then be taken up to modify, enhance and develop products. We cannot simply rely on the company informally scanning this forum.
The only thing I see here is that we can chat/email/call the company. If this is the case then I suggest that a moderator creates a sticky where suggested features are captured and voted upon. Ideally, a simple table which is automatically updated to reflect the status of priorities of our community.
Such an feature of our forum should be automated (to ease the burden on moderators, and to provide real-time data). It may in its heading only show the highest ranked (20-30?) suggested features, but the full list should be available and digging into postings one can learn more about why a particular feature has been suggested.
I have no idea how to do such a thing, but - surely - user forums must be using it elsewhere...
Once such a rating has some weight (i.e. many users actually suggest and vote) then we should (frequently) contact the company making them aware of our suggestions and try to get a direct response on the extent to which they take us into account. Perhaps moderators already have a direct channel?
It would be strategically important to have Netgear to contribute/comment to a prioritized feature list.
This way we will not only influence the usefulness of our router in the immediate and longer terms, but may also - hopefully - delay a company which would rather move on to "newer" models.
Cheers!
Does anyone know if Netgear formally captures user suggested features anywhere?
Any decent company catering to a large user group ought to have a facility where users can suggest features that would then be taken up to modify, enhance and develop products. We cannot simply rely on the company informally scanning this forum.
The only thing I see here is that we can chat/email/call the company. If this is the case then I suggest that a moderator creates a sticky where suggested features are captured and voted upon. Ideally, a simple table which is automatically updated to reflect the status of priorities of our community.
Such an feature of our forum should be automated (to ease the burden on moderators, and to provide real-time data). It may in its heading only show the highest ranked (20-30?) suggested features, but the full list should be available and digging into postings one can learn more about why a particular feature has been suggested.
I have no idea how to do such a thing, but - surely - user forums must be using it elsewhere...
Once such a rating has some weight (i.e. many users actually suggest and vote) then we should (frequently) contact the company making them aware of our suggestions and try to get a direct response on the extent to which they take us into account. Perhaps moderators already have a direct channel?
It would be strategically important to have Netgear to contribute/comment to a prioritized feature list.
This way we will not only influence the usefulness of our router in the immediate and longer terms, but may also - hopefully - delay a company which would rather move on to "newer" models.
Cheers!
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