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Forum Discussion

klausn's avatar
klausn
Tutor
Mar 31, 2018
Solved

ReadyCloud v2.0.1(today updated) but seems it doesn't work

Hi anyone,

 

Do you update to the latest version ReadyCloud v2.0.1 (iPhone 7+), but seems it doesn't work.

Just start the app and nothing happens, does anyone have the same issue?

Can't logout or select in the left upper menu!

I can't see the device also, before the update it was possible!

 

netgear: Did Netgear check carefully the latest version before updating?

Do you have recomments what further to do for all customers how have the same issue?

 

Regards,

Klaus

33 Replies

Replies have been turned off for this discussion
  • Suggestion for all,

    Reboot your iPhone and wait a while! (10 min.)

    • klausn's avatar
      klausn
      Tutor

      I can logout, yeah....!

      Login again and try to upload my pictures >9000 (pictues), but no luck today!

      Anyway the latest update doesn't solve the earlier issue (reported last year 2017): "Error Request faild: 409 - conflict (in ReadyCloud)".

       

      Error Request faild: 409 - conflict (in ReadyCloud) - this problem is still there!

      • Kmalin15's avatar
        Kmalin15
        Aspirant
        I updated my app as well and had the same problem of it not working. I turned off my phone for a few minutes, turned it back on, and then it started working. My biggest problem is that it reset my media backup so it wanted to copy 8,000 plus pictures to the ReadyNAS again. Then in conjunction with the server 409 error, I gave up. I started backing up photos via a usb flash drive with the lightning plug for iPhone. Then take that Backup, plug it into the computer and drag and drop onto the ReadyNAS. I can access all my photos and now I have an additional backup stored on a flash drive as well.
  • I am on iOS 11.4 (beta), App v2.0.1, and OS 6.9.3, and am getting “Network error occurred”. I was getting this error, then got everything to work once I reinstalled the OS on my NAS, but then the error came back.
    • greispe's avatar
      greispe
      Tutor

      There is clearly a problem with the latest release of Readycloud on the latest iOS release. I have the same issue on my iPhone and several iPads.

       

      I tried it on my older iPad mini with iOS 9 and ReadyCloud 2.0.0 and it works fine, so it might not be a problem with the ReadyNAS O/S.

      • walshlink's avatar
        walshlink
        Luminary
        It appears if my iOS device is connected to the LAN through WiFi, I get the error. Once I shut down WiFi and go through my cellular data connection, the iOS ReadyCloud app connect to my NAS. When I turned on WiFi again, shutdown my cellular data connection, the error comes back.

        NETGEAR, the problem clearly lies with the iOS ReadyCLOUD app not being able to use the local LAN when there is one available (unless that is by design and can only get to the NAS through the Internet).

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