Forum Discussion

Follower

Dec 01, 2015

ReadyCloud Still down?

Obviously it is still not fixed, can't use the desktop app or the web portal, everything from don't see any volumes to just sitting there connecting for the last 3 hours. If tyhis nonsense continues ...

Desktop client

ReadyCLOUD Portal

mdgm-ntgr

NETGEAR Employee Retired

Dec 01, 2015

Hi aleutian,

The services are back up. Another user who though there was still an outage, found his problems were resolved after he updated to 6.4.1. Have you updated to 6.4.1 yet?

You can update to 6.4.1 via the local admin UI at http://ip.address.of.nas (one way to access this web page is to click setup in RAIDar)

Ramonlaar

Aspirant

Jan 04, 2016

it seems that this problem still exists i have the same issue (6.4.1 indeed installed)

BrianL2
NETGEAR Employee Retired
Jan 04, 2016
Hi Ramonlaar,

Can you provide some screenshots and error messages if any.

Kind regards.

BrianL
NETGEAR Community Team
- Ramonlaar
  Aspirant
  Jan 06, 2016
  i dont get a message my icon stays gray and i can not right click to give my credentials
  - BrianL2
    NETGEAR Employee Retired
    Jan 06, 2016
    Hi Ramonlaar,
    
    It seems that there's a problem with the app installed in your PC. Have you tried accessing your files through the ReadyCLOUD portal page or mobile app?
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team