NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Readycloud user account upgrade no access
One of my family has upgraded their Readycloud account to a Mynetgear account and they no have no access to the Readynas. They went through the Bind process and it completed successfully, but now...
Have you checked to make sure that there is not a local user with the same email address?
Have you opened credentials manager and made sure any saved credentials were deleted that were from pre the account migration to a MyNETGEAR account?
There is no local user with the same email address
How do I open credentials manager to check this out?
Thanks for your help and patience
PeterS250 wrote:
How do I open credentials manager to check this out?
Go to the windows search box, and type credential manager. It should find it.
What version of windows are you running btw?
One you open it, delete any entries for your NAS that are there already. Then add a new one, using the NAS hostname. The username and password should be for a local user account on the ReadyNAS. You can use the NAS admin account if you like.
If you also access the NAS by its IP address (note RAIDar does this) then add a second credential for the IP address. It's best if you also reserve this IP address in the router (which means the router will always assign the same IP address to the NAS). This second credential can use a different username/password from the first (it can also be the same).
Windows will automatically use these new credentials everytime you access the NAS from file explorer.
Couple of issues.
There are no entries for the NAS in credential manager
I am testing the cloud access using an android tablet and a pc on to make sure it is all ok as my user is in Australia and they had the problem initially. I then replocated it here a it is easier for me to make sure it is all working for them from this end.
On the shares tab do you see their MyNETGEAR account mentioned for some shares?
6.6.0 is due for release too. It would also be good if you could see if that fixes it once that's released.Hi
Yes I do see their mynetgear account against the share I have set up for them to use
How soon are we expecting 6.6?
I now have another one of my users who has the same error message just appeared - do we have any idea how I can solve this problem? I fixed it with my first user by using another email address for them and creating them as a new readycloud user, but this surely can't be the fix?
Any one have any idea how I can fix this problem?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
