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Forum Discussion
ReadyCloud Windows (10) Client Syncronization Failure
Hi,
Overall NAS is working great. However, I just encountered an issue with the windows client and I can't get past it.
I’m simply trying to backup my “Photos” drive on my laptop, but it keeps reporting “Synchronization Failed”. I’m doing nothing more than selecting “Backup PC Folder”, then browsing to the local PC folder. It creates the user directory on the NAS, appears to "index" but does not copy any files to the server, and constantly reports Synchronization Failed, repeatedly.
Can't imagine I'm doing anything wrong, so any idea why/how to fix?
18 Replies
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So I've tried this on 2 PCs in my house and both have the same issue, so it's definitely something in software. I've given up at this point and have resorted to using windows file history on my wife's laptop to backup her photos. Yes, it's messy and has unnecessary folder depth, but it just works, and is realtime, which is what I was after.
I'm willing to try the client again if someone knows the solution, but at least for now I've got the functionality I was after.
Hi acraigl
Welcome to the Community!
Have you tried using a different Windows version? Do you have any Security software installed and enabled on those computers? You can try to disable them if possible.
Also under the Cloud tab please make sure Both Internet and Services are available. Lastly, Kindly set your router address and 8.8.8.8 as a DNS server under Network and Ethernet settings or you can also set your IP address to Static.
Regards
Thanks for the reply and suggestions.
I only have windows 10 PCs in the house. I don't think there's any connection issue as the client did inform the NAS to create the top-level share -- it simply wouldn't syncronize anything in it after that.
However, I mentioned this on a support exchange on another case, and the tech was able to reproduce this behavior quite easily. He's escalating it to Level 2 and will be getting back to me in a couple of days with their findings.
Hi
have same issue and tried everything untill i tried to sync only the main folder and i t was empty ,actually it worked and after first synch every file or sub folder i added inside main folder it was sync automatically
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