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Forum Discussion
ReadyCLOUD won't backup new photos from my iPhone.
ReadyCLOUD won't backup new photos from my iPhone anymore. Firmware 6.9.0. I have a lot of new photos it doesn't upload to my Nas anymore. It just say uploading but I wait until morning not moving at...
Hi Superdan186,
Would you please check "Settings" on media backup page top-right corner? Does it show "Backup Folder" correctly as your backup destination folder or "Not specified"? If it is "Not specified", please select your backup destination folder and try again.
And would you please try to disable and enable media backup again to see if you still see issue?
Best Regards.
Yes I did, like I say I even deleted the app setup from scratch still won’t backup new photo. I have been using this app work fine until update. I notice every update firmware always screw something up.
Hi Superdan186,
May I know the iOS version of your iPhone? Do you experience the same issue when you are using either the mobile connection or WiFi?
I would also suggest contacting NETGEAR Support and log a case so experts can assist with troubleshooting and escalate the case to higher tier.
Regards,
JohnCM_S
NETGEAR Community Team- My phone iOS 11.1.2. Yes no matter I used LTE, WiFi from my company or my home WiFi same issue. My newest photos won’t upload.
Hi Superdan186,
We already reported this to the Readycloud engineering. We are still waiting for their feedback regarding this issue.
Regards,
JohnCM_S
NETGEAR Community Team- I'm having same issues with iPhone X latest iOS. Backs up Android (Samsung S8) media just fine. Any update from engineering?
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