Forum Discussion

Tutor

Nov 11, 2017

ReadyCLOUD won't backup new photos from my iPhone.

ReadyCLOUD won't backup new photos from my iPhone anymore. Firmware 6.9.0. I have a lot of new photos it doesn't upload to my Nas anymore. It just say uploading but I wait until morning not moving at...

ReadyCLOUD Portal

dnglbry

Tutor

Jan 10, 2018

Not receiving any errors during upload. Location is central TX, and ive tried doing the backup from my home WiFi and from cellular connection. i also tried uninstalling/reinstalling the app, and it seems to hang at the same point every time.

Marc_V

NETGEAR Employee Retired

Jan 10, 2018

The issue is currently being investigated, an update will be provided once available.

I would advise contacting NETGEAR Support if possible so this can be included on the investigation.

Regards

mawarnes
Aspirant
Feb 11, 2018
the app shows the files being copied, but they are not written to the network share
- StephenB
  Guru - Experienced User
  Feb 11, 2018
  wrote:
  
  the app shows the files being copied, but they are not written to the network share
  
  mawarnes - please post your problem on a new thread, and also include
  
  what model NAS?
  
  what firmware it is running?