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Dec 09, 2018

ReadyNAS 102 - Purchased My Device Overseas and was Called a Liar by Support

Hope you can be of assistance. I reached out to Netgear sometime ago while overseas in the military. I purchased a ReadyNas and was told to contact you when I returned home. Long story short - I've b...

ReadyCLOUD Portal

Marc_V

NETGEAR Employee Retired

Dec 09, 2018

Hi APC123

Welcome to the Community!

We do apologize for any inconvenience you may have experienced with Support. We tried to check on your issue and it seems that you were having issues migrating your ReadyCloud account to your MyNETGEAR account or having issues connecting your NAS to ReadyCloud? These articles may help to resolve the issue.

ReadyCLOUD to MyNETGEAR Single Sign-On FAQ

ReadyCLOUD FAQ

If anything has been done but you are still having issues with ReadyCloud on your device, kindly provide us more information so the Community can help.

Regarding your concern with Support, We are sure they are doing what they can so they can properly resolve the issue with your device registration. Support strictly follows their registration policies to avoid frauds and to properly provide assistance with eligible customers. We do hope you can give them ample time and we will try to provide you update on your case 26899670(04903198) through PM once we have checked on the case.

Regards

APC234

Aspirant

Dec 11, 2018

Marc_V - I can't receive your private message for some reason. Can you please resend? Thank you.

APC234
Aspirant
Dec 13, 2018
Any updates?
StephenB
Guru - Experienced User
Jan 04, 2019
APC234 wrote:

Marc_V - I can't receive your private message for some reason. Can you please resend? Thank you.

Just circling back to this old post.

Just in case you aren't aware of how the PM facility works - Did you click on the envelope icon in the upper right of the forum?