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Forum Discussion

bencan's avatar
bencan
Aspirant
Aug 25, 2018
Solved

ReadyNAS 104 Internet Unavailable

Hello,   I just change internet service providers, ReadyCloud worked fine previously connected via Ethernet to the modem.  Now connected to new wireless gateway and ISP by Ethernet  I can log in ...
Discovery
  • JohnCM_S's avatar
    JohnCM_S
    Aug 25, 2018

    Hi bencan,

     

    You can try doing an OS reinstall. This will reset some settings on the NAS, such as Internet protocol settings and the administrator password, to default. 

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Aug 25, 2018

Hi bencan,

 

No, you need to select the OS reinstall option. This option will not delete the data on the NAS. You may check this link on how to access the boot menu and select the OS reinstall.

 

Regards,

StephenB's avatar
StephenB
Guru
Aug 26, 2018
JohnCM_S wrote:

No, you need to select the OS reinstall option. This option will not delete the data on the NAS.

but factory default will, so make sure you don't do that one.

  • bencan's avatar
    bencan
    Aspirant
    Aug 27, 2018

    It worked, internet available and ReadyCloud connected, thanks very much John!

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