If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.

This is a NG Cloud service issue. Not FW or anything users can adjust for. Contact NG support for help and infromation. Usually comes back on it's own or after NG fixes it on there side. Good Luck.

Firmware update service unavailable

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CrimpOn
Guru - Experienced User
Mar 24, 2021
randomousity wrote:
If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.

Yes, this began yesterday. Definitely on Netgear's end. The Netgear support site lists the current firmware as
2.7.2.104 and
2.6.1.40
With no explanation (a) why there are two or (b) how a user would decide which version is appropriate for a specific situation (US vs. "World"? Type of Parental Controls? No Clue.)

It will come back eventually.
- rdnarrs
  Aspirant
  Mar 24, 2021
  I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router. (Note: the request for Model above would not let me enter the correct model numbers.) My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result. I continue to get Service unavailable just like you.
  - FURRYe38
    Guru - Experienced User
    Mar 25, 2021
    You might review this:
    https://community.netgear.com/t5/Orbi-AX/RBR850-firmware-updates-service-unreachable-and-manual-updates/m-p/2075755/highlight/true#M13656
    
    Also v12 is for manual download only. Was not put on the update services for Orbi AX.
    You can manully download v12 and apply:
    https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376
    
    rdnarrs wrote:
    I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router. (Note: the request for Model above would not let me enter the correct model numbers.) My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result. I continue to get Service unavailable just like you.
ghenry1111
Aspirant
Mar 24, 2021
Yep... seeing the same situation here on my RBR50.
- FURRYe38
  Guru - Experienced User
  Mar 24, 2021
  Nothing to do with FW. This is a NG service side. Happening on Orbi AX as well.
  Someone can contact NG support to let them know if they want to. Someone from the Orbi AX side already did.
- ghenry1111
  Aspirant
  Mar 26, 2021
  Working for me now, too. RBR50
FURRYe38
Guru - Experienced User
Apr 21, 2021
This is a NG Cloud service issue. Not FW or anything users can adjust for. Contact NG support for help and infromation.
Usually comes back on it's own or after NG fixes it on there side.

Good Luck.
- FURRYe38
  Guru - Experienced User
  Apr 21, 2021
  Hard to admit that when it's not FW related. Seen it accross many FW versions. Always comes back at the behest of NGs doings behind the scenes.
  - FURRYe38
    Guru - Experienced User
    Apr 21, 2021
    Nothing to admit. Again not a FW issue.
    But you can think what ya like. It works for me and others.
    
    Enjoy.

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Firmware update service unavailable