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MJNAS's avatar
MJNAS
Tutor
May 27, 2020
Solved

ReadyNAS 212 readycloud shares gone

Hi, hope someone can help. ReadyNAS 212, using latest firmware 6.10.3 All shares accessible OK on the LAN. Stopped working using readycloud - no shares visible to users even admin, except home fol...
  • JohnCM_S's avatar
    JohnCM_S
    May 28, 2020

    Hi all,

     

    This issue with the ReadyCLOUD web portal should be resolved now. You may check if you can now see the shares on the web portal.

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
May 27, 2020

Hi MJNAS,

 

Welcome to the Community!

 

Is this when the users are viewing it on the ReadyCLOUD web portal?

 

If it is, our Engineering is already aware of this issue and they are working on fixing it. As a workaround, you can use the desktop app or mobile app to access shares they should not be affected by the issue.

 

Regards,

  • MJNAS's avatar
    MJNAS
    Tutor
    May 27, 2020

    Hi, yes this is just on the web portal.  Can you keep me updated as to a fix please?

    With people having to home work, this is causing quite a headache.

    Thanks

  • SlyFox's avatar
    SlyFox
    Aspirant
    May 28, 2020

    Have exactly the same issue on 6.10.3 with RN312.

    Unfortunately, Android Mobile APP doesn't show shares as well (((

    • IvanAlteya's avatar
      IvanAlteya
      Aspirant
      May 28, 2020

      I have the same issue with the RN424. I hope that the problems will be resolved as soon as possible!

  • MJNAS's avatar
    MJNAS
    Tutor
    May 28, 2020

    Hi, it's still not fixed - showing no volumesor usb disks, so no shared visible in the web portal.  I can't grant access to shares because of this.

    They don't show in the desktop or mobile app either.

     

    This must be a major issue - is there anywhere i can check updates?

     

    Thanks,

    Jonathan

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      May 28, 2020

      Hi all,

       

      This issue with the ReadyCLOUD web portal should be resolved now. You may check if you can now see the shares on the web portal.

       

      Regards,

      • MJNAS's avatar
        MJNAS
        Tutor
        May 29, 2020

        Hi, many thanks, yes the issue is now fixed.

        Best regards,

        MJ

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