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ReadyNAS 314 ReadyNAS Replicate not registering
Hello,
I am attempting to register from the ReadyNAS admin console the Cloud feature ReadyNAS Replicate. Registering does not work.
I turn on the ReadyNAS Replicate feature and am presented a popup to enter my username and password. I enter the username and password that grants me access to the ReadyNAS Replicate web site, but I am presented an error indicating "User name or password is invalid".
The ReadyNAS was registered prior to upgrading to version 6.5 and 6.5.1. Prior to update I was able to see and access the ReadyNAS device from the ReadyNAS Replicate website.
ReadyNAS device is version: 6.5.1
My assumption is that the problem is not with credentials, as the credentials work to login to the ReadyNAS Replicate site.
Any ideas as to the problem?
I have another ReadyNAS that I just factory reset with a new drive and it is also not able to register to ReadyNAS Replicate. ReadyNAS RN102, Version 6.5.1
The problem was solved by deleting my existng account and creating a new ReadyNAS Remote account.
Something must have gotten messed up with the existing account within the backend system.
Thank you for the assistance on the private channel.
9 Replies
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Hi dcstingray,
Welcome to the community!
Have you tried resetting your account login via Reset account button in the ReadyNAS replicate page?
Kind regards,
BrianL
NETGEAR Community TeamHi,
I just reset my account login via Reset account button in the ReadyNAS replicate page.
An email was sent to my inbox with a link to reset my password.
I clicked the link and was asked to provide a new password. I entered in a new password.
I then logged in to www.replicate.readynas.com with the new password and was successful.
I then tried turning on ReadyNAS Replicate in the Cloud features of my ReadyNAS Admin Console. I was prompted with the username and password. I entered the credentails that just worked for ReadyNAS Replicate console and was told the same error message "User name or password is invalid".
I want to note that ReadyNAS Replicate makes use of the login name that was my ReadyCloud login prior to MyNetgear switch, but with the password from the MyNetgear credentials.
The ReadyCloud console though uses the MyNetgear username and password.
Resetting the account did not appear to correct the issue. If possible, not sure where in the ReadyNAS device logs to find a potential note of why the turning of ReadyNAS Replicate feature on would fail with username or password.
Thank you,
Darren
Hi dcstingray,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!Thanks,
Hi,
My problem is not resolved.
I am still having the issue with my RN314 and RN102 registering to ReadyNAS Replicate. Look above for scenario and description.
If you have more suggestions, please provide.
If you need more informatino, please ask.
Thank you,
Darren
Hi dcstingray,
I'm not sure what's wrong with your login credentials. Let me check this with my colleagues who can further assist you on this issue.
Kind regards,
BrianL
NETGEAR Community Team
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