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Forum Discussion
ReadyNAS 6.10.3 OneDrive bidirectional sync problem
https://community.netgear.com/t5/New-ReadyNAS-Users-General/ReadyNAS-6-10-3-OneDrive-bidirectional-sync-problem/m-p/1891638/thread-id/40548 This has been talked about previously and marked "there...
Hi SLK-Purdue,
It will be best for you to contact our support team for this issue. There is a fix that they can apply on your NAS that may resolve that OneDrive bidrectional sync issue.
Regards,
I have been through this Catch-22 before. The units (I have 2) are out-of-warranty and I don't have a maintenance contract. How do I talk to suport?
Scott
JohnCM_S wrote:Hi SLK-Purdue,
It will be best for you to contact our support team for this issue. There is a fix that they can apply on your NAS that may resolve that OneDrive bidrectional sync issue.
Regards,
SLK-Purdue wrote:
I have been through this Catch-22 before. The units (I have 2) are out-of-warranty and I don't have a maintenance contract. How do I talk to suport?
The warranty just covers the hardware, so you'd need to pay even if they were under warranty. You could ask about per-incident support (which I believe is about $75 USD).
No idea why they don't push these fixes as hot-fixes (though maybe this one needs some manual troubleshooting).
So, there is a KNOWN fix for a problem that makes the Cloud sync feature virtually useless and I have to pay $75 to get it!! That is outrageous. I can understand paying if there is investigation involved but the fix is on the shelf and critical. That support strategy is just foolish. Why piss off people who purchase your expensive equipment and need to use the advertised feature?
Where can I appeal to some Management to make an appropriate call?
Scott
StephenB wrote:
SLK-Purdue wrote:I have been through this Catch-22 before. The units (I have 2) are out-of-warranty and I don't have a maintenance contract. How do I talk to suport?
The warranty just covers the hardware, so you'd need to pay even if they were under warranty. You could ask about per-incident support (which I believe is about $75 USD).
No idea why they don't push these fixes as hot-fixes (though maybe this one needs some manual troubleshooting).
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