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Remote connectivity issues after upgrading to 6.5.0
Hi, After upgrading to 6.5.0 I naturally had to create and upgrade to a MyNetgear account to use ReadyCloud on our 2 NAS boxes. At first this was a major headache because it broke absolutely all ...
Factory default reset fixed the issue at hand, as well as a number of other old niggling problems such as certificate errors that made browsers freak out every time I tried to view the admin page, and shutdown times of around 5 minutes (something about this device really hasn't aged well over a year or so).
Effective as it is though, it's hard to recommend factory default resets to many people. Backing up 18TB over a gigabit connection is not fun. Still, it's not Netgear's fault that 10Gbe is so crazy expensive.
Can you open a support case and let me know the case number?
Also you can attach the PoP (invoice) to the case that would be useful too.
The invoice might be a bit difficult to dig up as I support the office remotely most of the time. Was there any specific information you were after?
FloodlightMedia wrote:
The invoice might be a bit difficult to dig up as I support the office remotely most of the time. Was there any specific information you were after?
Sometimes support needs to check proof-of-purchase, esp. if there is a big gap between the manufacture date and the purchase date.
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