Nighthawk AC1900 remote access doesn't connect

I have successfully set up my modem for a while now and have no issues using the Android app to manage the Router locally. However, I recently logged into the local web interface to turn on the remote access functions of the router to manage while away. It shows that was successful. I screen copied the IP and port info from the web interface but it will still not communicate with the router outside of the local network. I have tried several different browsers to access it and the Android app doesn't show any choice for remote management. Any pointers you can offer out there?

Thanks

Hardware

TACHIT
Jan 10, 2025
Yep,

Thanks for the input. I've only had it for 3 years purchased new so... welcome to the world of technology.

12 Replies

FURRYe38
Guru - Experienced User
Jan 10, 2025
What model modem do you have? C####

NG has removed web page remote access from most of there products due to security concerns. Only way to access products is thru NGs mobile apps like Nighthawk or Orbi apps?
- TACHIT
  Aspirant
  Jan 10, 2025
  C7000v2
  - FURRYe38
    Guru - Experienced User
    Jan 10, 2025
    Nighthawk app you can access remotely with Anywhere Access for limited monitoring and changes.
- TACHIT
  Aspirant
  Jan 10, 2025
  I have the Nighthawk App on my phone but there is nothing there about remote access like I've found in the manual or KB search. My app version is 2.42.1.4373
  - FURRYe38
    Guru - Experienced User
    Jan 10, 2025
    Under settings in the app, do you see Anywhere Access?

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Nighthawk AC1900 remote access doesn't connect