NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
IOS 26.3 Upgrade - Can not connect to Internet but connected to the ORBI WiFi Network
On V7.2.8.2_5.1.18. Frustratated no amount of reverting to factory defaults will alow me to connect to the interent even though I can connect to the WiFi network and do anythign I want to config the ORBI settings from Iphone and iPAD.
Followed all Netgear known KB's and Apples KB's.
When will a firmware update be available because no amount of factory default resets and config options will allow my device to get to the internet?
The Roger’s router is an CGM4981RG. Not too helpful looking it up but seems to be a 6/6E device.
I see the 7.2.8.5 FW release, have to load it manually, auto settings say I’m upto date.
yes I’m in Cacada and maybe that’s why the new FW is not showing.
will let you know my results.
13 Replies
Is the phone set up for private addressing?
Which model Orbi system do you have?
I've had my Iphone with iOS 26.3 connected to a 850 series before.
Try forgetting the wifi profile then reconnect and besure you set the Protected WiFi setting to Fixed or Disabled while your at home.
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Amended Details:
IOS 26.3 (iPhone 13 Pro Max/iPAD Pro M2) ORBI RBKE963 w/2 Sats
When I work with devices I'm 2-3' away from the router unit on WiFi and use a MacPro / Windows machine for wired access into the router to manage configs.
Armour:
Removed VPN setting and disabled.
Finally removed it.
iPhone settings disabled:
Private WiFi
Limit IP Address Tracking
Wifi Assist
Procedural:
Forget and Reconnect to WiFi
Reset of Network settings
ORBI:
Factory reset - reconfigure defaults for access
After many combinations of the above no device running IOS 26.3 can reach the internet but they can connect to the WiFi successfully and appear in the access control table.
If I could down grade I would cause when I get into a trouble shooting cycle everyone gets annoyed with me.
Phone is back typical secured settings cause I have to work, but next round when I have time will be to backup the phone and iPad and reset to factory defaults.
I have disabled other iPhones and iPads from upgrading to 26.3 otherwise there will be a revolution in the house.
My other question is: Is there a debug mode in the ORBI software I can use to see what's it's doing to make it's connection and see what it failing on? Would make life so much easier, all this autoconfigure stuff doesn't allow for me to control the vertical.
Something to try on your iphone instead of doing a full on factory reset. Try the Network Reset instead. I happened to try this on my Iphone 12 a couple of years ago. Iphone was having problems printing from photos app to a wireless connected printer with the phone. Would print correctly from Safari but not the photos app. Went thru all kinds of troubleshooting thinking it was a printer issue. I happended to try this Network Reset on the iphone and BOOM, photos app started printing correctly to the printer.
This almost sounds like a iphone or iOS issue as the iOS was recently released from Apple as well.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is IPv6 enabled on the RBR?
Using ISP detected DNS or custom DNS?
Did the Network Reset as it's the simplest to do without going the full nine yards without a backup.
RBR firmware is V7.2.8.2_5.1.18 latest.
It's the Rogers one, newest, Don't have details handy, but just fixed the speed by using port 4 with the red bar which is for Fiber speeds because I was getting choked at 700-800Mbs now cranking 1700-1900Mbs
IPV6 disabled
ISP DNS, I used to use custom but that was causing other issues
If you can get the model# of the Rogers ISP unit please when you can.
Seems like there was a connection speed port issue that you fixed at least.
v.2 FW is not the latest for the 960 series:
New - Orbi RBK750/850/860/960 Series Firmware Version 7.2.8.5 Released | NETGEAR Communities
What region are you located? Canada?
The Roger’s router is an CGM4981RG. Not too helpful looking it up but seems to be a 6/6E device.
I see the 7.2.8.5 FW release, have to load it manually, auto settings say I’m upto date.
yes I’m in Cacada and maybe that’s why the new FW is not showing.
will let you know my results.
Checking this with my RBR960 on FW v7.2.8.5 and my iPhone 17 with iOS 26.3 loaded.
Phone is connecting to the RBR and getting internet services thru the RBR:
Yes the 7.2.8.5 seems to have done the trick
Enjoy.
