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Remote or readyCloud
Sort of new, setup my NAS several months ago, have access and all mostly works - having some remote connection issues with readyCloud but connect fine with readyNAS remote. I have an idea of the issu...
Hello JennC,
I was on a trip and had no access to try anything until recent. Here is what I had to do.
- Logged into Netgear account and remove the NAS
- Logged in to Netgear Remote account and delete it
- Logged back in to Netgear account and search/find my NAS by serial number
- Logged in to my NAS and turn cloud back on and registered with my Netgear account
All is working now. The solution came from Deniro in a private message after reviewing the logs I sent. Apparently, my account did not fully migrate over. Hope this helps someone else if they are having the same issue.
Thank you for your support.
Thank you for the reply Deniro. I have a ReadyNAS 202, guess it's been installed for over a year now (time flies) and it had been working most of the time with little issues. I am running a Macbook Pro (late 2015 - started with late 2010 MBP) and an iPhone 5S, both with the readyCloud app. Most of the time I didn't use the app on the MBP as I have the NAS mapped, so didn't really need the app. I was not regularly using the app on teh iPhone, so I do not know when it actually stopped. But, I first noticed it a couple months ago. When I open the app on my iPhone I see the NAS, click on it and see the root folders. However, when I click on any of those folders I get ERROR, access denied. I hadn't changed anything except software updates on both iPhone and NAS - so don't know what happened, why or how to fix it. When I'm on the MBP and go to readycloud.netgear.com, I can see the NAS, status, etc... but I can not see any folders, not even the root folders. I know it is accessing the NAS becuase while checking everything I perform a update on teh NAS from 6.6.0 to 6.6.1 and it shows I have 6.6.1 installed on readycloud.netgear.com. When I open the readycloud app on the MBP, it indicates the NAS is offline - but I know its on as I can go to finder and access everything. Im not a major network guy, so I'm at a loss here. Logging in to the admin page, I checked and I have permission on all folders, the readycloud setting is "on", again nothing has changed in my settings in over a year. Anything you can provide will be greatly appriciated.
Also - When I try to remove a cloud user or invite a new cloud user from the admin page, it states that the device is connected to readycloud, visit readycloud to... When I go to readycloud.netgear.com, there is NO place to edit, add, remove, etc... cloud users.
I think maybe the issue is when Netgear merged accounts, because from the admin page, the cloud account is tied to the readyNAS remote account. So, I guess maybe I need to break this connection and create a new one??
Hello 4xholic
It looks like your remote account has not been migrated to MyNETGEAR account correctly,can you check it again in ReadyCLOUD portal?
to check your ReadyCLOUD acccount binding information,please open ReadyCLOUD portal on your Browser and go to "Sign in"->"Upgrade to a MyNETGEAR Account"-> "Upgrade Your Existing ReadyCLOUD Account"->" (enter your old ReadyCLOUD account credential here)
It states it has already been upgraded. I was reading another post and they mentioned logging in to teh admin account via web - how is this done? As far as I know I only have 1 account. The email address associated with the old account is now the address on the myNetgear account. When I log into readycloud via the web I use this email/pw. However, will this conflict if one of the users on the NAS has the same email?
==[more]===
Here are the account setups now:
myNetgear: email1@...
NAS: Admin: no email, access when connect to same network via IP address
Acc1: email1
Acc2: email2
Cloud: email1
Tried changing email on Acc1, still cannot access. However, now readycloud says unit is offline - not sure the email change had anything to do with it or not.
Regarding the readyNAS remote, should I delete this??
Hello 4xholic,
ReadyNAS Remote is for legacy units such as ReadyNAS OS4 and OS5 units. You are using ReadyNAS 202 which is a ReadyNAS OS6. So, you would not be needing this ReadyNAS Remote.
Regards,
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