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Forum Discussion
Solved
Remote or readyCloud
Sort of new, setup my NAS several months ago, have access and all mostly works - having some remote connection issues with readyCloud but connect fine with readyNAS remote. I have an idea of the issu...
Hello JennC,
I was on a trip and had no access to try anything until recent. Here is what I had to do.
- Logged into Netgear account and remove the NAS
- Logged in to Netgear Remote account and delete it
- Logged back in to Netgear account and search/find my NAS by serial number
- Logged in to my NAS and turn cloud back on and registered with my Netgear account
All is working now. The solution came from Deniro in a private message after reviewing the logs I sent. Apparently, my account did not fully migrate over. Hope this helps someone else if they are having the same issue.
Thank you for your support.
Also - When I try to remove a cloud user or invite a new cloud user from the admin page, it states that the device is connected to readycloud, visit readycloud to... When I go to readycloud.netgear.com, there is NO place to edit, add, remove, etc... cloud users.
I think maybe the issue is when Netgear merged accounts, because from the admin page, the cloud account is tied to the readyNAS remote account. So, I guess maybe I need to break this connection and create a new one??
Hello 4xholic
It looks like your remote account has not been migrated to MyNETGEAR account correctly,can you check it again in ReadyCLOUD portal?
to check your ReadyCLOUD acccount binding information,please open ReadyCLOUD portal on your Browser and go to "Sign in"->"Upgrade to a MyNETGEAR Account"-> "Upgrade Your Existing ReadyCLOUD Account"->" (enter your old ReadyCLOUD account credential here)
It states it has already been upgraded. I was reading another post and they mentioned logging in to teh admin account via web - how is this done? As far as I know I only have 1 account. The email address associated with the old account is now the address on the myNetgear account. When I log into readycloud via the web I use this email/pw. However, will this conflict if one of the users on the NAS has the same email?
==[more]===
Here are the account setups now:
myNetgear: email1@...
NAS: Admin: no email, access when connect to same network via IP address
Acc1: email1
Acc2: email2
Cloud: email1
Tried changing email on Acc1, still cannot access. However, now readycloud says unit is offline - not sure the email change had anything to do with it or not.
Regarding the readyNAS remote, should I delete this??
Hello 4xholic,
ReadyNAS Remote is for legacy units such as ReadyNAS OS4 and OS5 units. You are using ReadyNAS 202 which is a ReadyNAS OS6. So, you would not be needing this ReadyNAS Remote.
Regards,
Hello 4xholic,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,T
rying to get his onto ReadyCloud. Pre-owned and registered. I find it a sad state of affairs that there is no way to update the registration of this Netgear product. It ends up a useless as a Drobo.
Pissed in Alabama,
Frank
ReadyNAS Ultra 6 [X-RAID2] Serial: 2EE40CRB002B9
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