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Forum Discussion
Solved
Remote or readyCloud
Sort of new, setup my NAS several months ago, have access and all mostly works - having some remote connection issues with readyCloud but connect fine with readyNAS remote. I have an idea of the issu...
Hello JennC,
I was on a trip and had no access to try anything until recent. Here is what I had to do.
- Logged into Netgear account and remove the NAS
- Logged in to Netgear Remote account and delete it
- Logged back in to Netgear account and search/find my NAS by serial number
- Logged in to my NAS and turn cloud back on and registered with my Netgear account
All is working now. The solution came from Deniro in a private message after reviewing the logs I sent. Apparently, my account did not fully migrate over. Hope this helps someone else if they are having the same issue.
Thank you for your support.
Hello 4xholic,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
T
rying to get his onto ReadyCloud. Pre-owned and registered. I find it a sad state of affairs that there is no way to update the registration of this Netgear product. It ends up a useless as a Drobo.
Pissed in Alabama,
Frank
| ReadyNAS Ultra 6 [X-RAID2] | |
| Serial: | 2EE40CRB002B9 |
Hello webmesh,
If you have OS6 running on your ReadyNAS Ultra 6, you may use ReadyCloud. But if that is using the original OS4 that came with it then it should be ReadyNAS Remote.
Registering to Netgear support for warranty cannot be done when you have purchased a pre-owned unit unless it is not yet registered to Netgear support portal yet and you have the original proof of purchase, that may work.
Regards,
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